I had an ongoing issue that was difficult to pin down the cause of, but they were able to identify it and for the hassle of multiple trips to the dealer, they actually offered to fix it for free on the basis that I've been a good repeat customer. The service advisor (Mike) was very upfront about the whole process and clearly communicated what they'd be doing and how long it would take. I picked up my car today and its good as new. Thanks for the excellent experience - it speaks well of a company that empowers their employees to go out of their way to help a customer. Many businesses fall back to the "Computer says no" customer service experience, but not Nemer - they did what it took to make everything right and thats what counts. Edit on 8/22: I still hold the service in high regard but I had a pretty squarely negative experience on the showroom floor today. I was inquiring about selling my golf R back to the dealer in order to pursue a different car (I know, everyone shouting at me that of COURSE the dealer has no incentive to give you a decent offer in this scenario - they don't make money off your transaction), but it was undervalued about $5000 (25% of its total value) compared to other estimates. I also could have, in advance of the valuation, written down and sealed in an envelope the reason the salesperson was going to give me for the low valuatino "Blah blah, we'd send it to auction, blah blah blah" If everybody stopped reading here I'd just sound like a disappointed crazy person, but theres a back end of this that results in my complaint. My back up plan if the car I was eying out of town didn't work was to come in and trade the car that i've dutifully brought to Nemer for service for the 2018 Black Golf R you have on the showroom floor in the exact config I wanted. Now I feel like I've been treated like a sucker customer - and while that doesn't reflect on the service side of things (still giving my thumbs up to Mike), its reduced my desire to do business with Nemer to 0. So, short version - getting a lowball trade is "just business" but so is me taking my Golf R that you obviously don't want to Autobahn center instead, and when it comes time for a new car, I'll probably shoot up to Garvey in Queensbury since I've only heard good things about their sales department. The takeaway? Nobody wins in the long term by playing the short game financially.

I love Nemer and their service department is amazing I love Pamela

So far, the best experience I've ever had buying a car. I got the car I wanted, at a price I could afford. Car is great, so is the Nemer dealersship.

Great experience. Love dealing with Pam She takes care of me. Car runs like a top. Have one minor thing I will be coming back in for. Very pleasant experience with Pam Thanks. Chris Milian

Brought my 2017 VW in cause CarPlay stopped working and they looked at it, came in and asked me if I lived locally since my plates were out of state and suggested I go to a dealer close to where I live cause it'll take parts. The man was very nice and I was there ten minutes before they came in to talk to me.

Smooth and effortless experience here at nemer! Keith Wilkins is amazing! Highly recommend him if you want a great laugh along with buying your next car!!! Loving my new 17 Jetta se !!! Thanks guys!

So I've had my pre-owned 2009 Jeep Patriot from Nemer VW for almost two years now and it's been the worst experience ever in my life. Less then two months into having the car things started falling apart, so I brought it to my family friends garage and they said Nemer should have never been allowed to sell this vehicle to anyone because of how rusted out the frame was and so many other problems that were going on. So we brought it back to Nemer and they sent it to their Saratoga location which took over a week to figure out what was going on, which I did have to threaten to sue them for the lemon law before they actually did something. To my knowledge everything seemed fine for maybe another month then everything started falling apart again. The alignment they said they did was a lie the rotors they replaced not done correctly and now less than two years with brand new control arms in the front they need to be replaced. I would never recommend someone to buy a car from any Nemer establishment unless they want to "Be One" to be screwed over.