All staff are super friendly and supportive. The environment is conducive to a relaxed atmosphere to alleviate any anxiety might be having about their coming procedure.
I was a bit surprised to find that there were personnel there doing their internship. That may explain the number of testing/retesting and waiting one experiences. You seldom see the same person twice until one reaches finalization. At that point the same doctor continues to monitor your progress. There is a LOT of one's time spent waiting.
Out of my 72 years I have missed/been late/forgot only THREE appointments. TWO of them were at CHU. Certainly I have 1/2 ownership on these two errors. BUT, that could have been easily avoided if the Promptly app said the TIME in addition to the day. To me, Promptly is basically a waste.
This all said, my experience was great. Dr Chu, the other doctors and all the nurses are the best. I am looking forward to the rest of my life being glasses/contacts free.
I must give a shout out to the first aesthesis I had for procedure one. I found after the fact, I was out cold, that she had held my hand during the procedure. I thought that was the most humane, kind, thoughtful, supportive action anyone could give to another.
THANK YOU!
Also thanks to Drs Jessica and Abby, nurses Jocelyn and Christin, as well as the money lady, Amy. All so helpful and patient.
One cannot go wrong choosing Chu Vision Institute for eye care.