PichaEats Reviews

Follow up on 15th March: We are overwhelmed with gratitude for your exceptional kindness and generosity. Your surprise meal for the children was not only delicious but also a heartwarming gesture that brought immense joy to all. Moreover, your swift response and extraordinary effort in rectifying the initial issue by promptly sending another lunch, free of charge, truly exemplify your dedication to customer satisfaction. We are deeply moved by your commitment to ensuring a positive experience for us and the children. Please accept our heartfelt thanks for your outstanding service and for going above and beyond to make things right. Your thoughtfulness and professionalism have left a lasting impression, and we are incredibly grateful for your support. On 1st March (initial): While I typically refrain from airing grievances, I must express our profound disappointment with our experience last Saturday. We organized a back-to-school shopping spree for the children from a shelter home and aimed to treat them to a pleasant meal. However, we were met with subpar service, including tardiness, delayed delivery of essential items like tomato sauce, and last-minute changes to menu items. Most disheartening was the quality and value of the food itself. We anticipated a more satisfying meal, but instead received dry and uninspired dishes lacking in flavor and appeal. The absence of accompanying sauces or any effort to enhance the dishes was particularly disappointing, especially considering the price point of RM20 per head. We had hoped for a more enjoyable dining experience from Picha, but were sorely let down. Furthermore, the burden of setup fell primarily on the wardens of the shelter, with minimal assistance provided by the staff. This lack of support was especially disheartening, as we aimed to provide the children with a memorable and uplifting experience, which unfortunately was marred by the underwhelming food quality. In light of our experience, I encourage others to exercise caution and perhaps explore alternative dining options. It pains me to say that our expectations were not met, and we ultimately had to resort to ordering pizza for the children instead. Truly, this was a disappointing turn of events.