Very great company!! Rob is very great! Very fair and great prices! I would only recommend general appliance service to my friends!

Fast service and super honest!

The short: Rob is awesome! The long: Fantastic! Not only was Rob punctual, he called when en route! He was very courteous and professional. He took the effort to wear protective booties over his shoes so as not to dirty the carpet. He decisively identified the cause on Wednesday 11/23 and was more than happy to give us 90 days to decide if we wanted to enact the quote. (we called him back out on 11/25) The cost of the initial service call is rolled into the cost of repair if done within whatever timeframe the current quote is good for. He was also willing to show me the bad part and explain what happened, he did not "keep it a trade secret for job security purposes" or otherwise vaguely describe anything. As a curious guy hopeful to learn to repair my own items, this made me happy. The high level of customer service from the office personnel was also very refreshing for what seems like a smaller business. Remember, smaller business guarantees a more personal touch and more flexibility, the expertise of the techs involved is judge-able on a separate metric.

Wow Wow Wow!! I am possibly the most picky customer out there and after calling several other appliance repair companies, I came across General Appliance Service. I must say I was very impressed by Lia who took my call. This was the only company who was willing to actually give me a fixed price quote over the phone and they stuck to it. They even accommodated my difficult work schedule and arrived Monday morning prior to my work day beginning. The technician Rob could not have been better in every way. He was very punctual, friendly and extremely knowledgeable. He handled my Samsung Range issue quickly and perfectly. I have been a business owner for over 25 years and rarely have I had such a smooth and satisfying experience with a service company. I highly will recommend General Appliance Service to everyone I know now and in the future. Don't call anyone else....it would be a foolish move!!

WOW! When Rob said he will solve the problem, he left no stone unturned!! Not only deducing the problem, then systematically solving it. He explained our system, the solution, and future possible issues.

We own 34 rental houses. Rob has been servicing them for over 2 years. His work is excellent and timely. He always solves the problem regardless of the appliance. He is polite and well liked by our tenants

Excellent same-day service! I was charged a great rate, and they did the job in a timely manner.

They are professional, efficient and reasonable. I definitely recommend them.

Very good, clean & efficient repairman, knows his business.

Very satisfied with technocian

UPDATED REVIEW: I had moriel come out to my house and he was very professional and polite. He took the time to wait and see where the leak was coming from by running multiple cycles on my washing machine. My washing machine did not leak (of course) but he gave me tips/professional advice as to what could be causing it which I really appreciated it. Their technicians are great and would recommend them. However my experience with their customer service representatives is a different story. ORIGINAL REVIEW: I schedule a, “service phone call” for a specific time and no one called so I called the company just to see why no one has called and the lady that answered my call just kept saying she can forward my message to the technician. I apologized for the misunderstanding and questioned if someone was coming to my house or just calling me to schedule someone coming to my house because I was told it was a service phone call and I got a text message saying someone would be arriving within two hours of the scheduled time. The CSR just kept repeating herself as if she was reading from a book of responses and I stated she was not answering my question if I was just receiving a call or if someone was coming today. Very frustrating and now I’m stuck at my house because I’m not sure if I’m getting just a phone call or if a technician is coming here… very easy question to answer

thech did good job filled me in on all details of what was needed

Your service was referred to us by a company we had previously used, but for another brand appliance. We were able to get a next day appointment and was impressed with David’s professionalism!

Daniel was extremely courteous and professional. He was able to pinpoint and resolve the problems in a rather timely manner.

Showed up, took the $89.00. Promised a diagnoses and a written quote for repair of my ice maker. Provided neither. I left 5 messages, no returned call. Update- Made it right after all was said and done, my ice maker works

Service was professional, quick, but extremely expensive for people on Social Security. A replacement icemaker costs $100 or less, but the total bill was $375.00 - so $275 for labor?

Rob was very helpful. Hoping I don't need further washing machine repair

I recently had an issue with my refrigerator where it wasn’t cooling properly, so I reached out to General Appliance. Their service technician pleasantly surprised me by performing the service a day earlier than I scheduled. The technician arrived exactly on time (to the minute), was very professional, and quickly identified that the issue had to be with the motherboard. He explained everything clearly and gave me confidence that the problem would be resolved. By the next day, he replaced the motherboard. Unfortunately, the motherboard was evidently not the problem since the replacement of the motherboard did not fix the issue. Also, since my refrigerator is 22 years old, replacement parts do not exist, so there appears to be no way to fix the issue. That said, the technician agreed to replace the motherboard with the old motherboard and refund my cost.