Chew bones to expensive.

I received a call today from Rob and he promised to come out tomorrow afternoon and take care of our refrigerator issue. Looking forward to meeting Rob and having the fridge/freezer work properly. Thank you for reaching out on a Sunday.

The man that came out for the service call was very nice however He stayed for about 15 minutes had to call and ask questions to trouble shoot he said that I needed an update to my Bosch refrigerator it required two men and removal of doors the cost would be 750$ I called Bosch directly and they sent someone knowledgeable who spent much more time trouble shooting prior to diagnostic the problem their cost was 600$ they did not require two men and the doors did not need to be removed. General appliance was over the top on price and seemed not to be knowledgeable on this appliance which I might add they up charged me for it being a “high end” appliance I paid triple for the service call.

The technician seemed like he was not familiar with my appliance. He was on his phone googling the alarm codes. The alarm was not even going off anymore. He said it was because the door had been left open. He did nothing and charged me $125.00

I arranged for a tech to come to the house with a two-hour window. The tech never showed or called. Called G.A. They took my name and number to be forwarded to the tech. The tech never called. Called the next day to the main number and asked for a supervisor. They had none available, and the person answering said they had no way to reach one. I could only leave my name and number again. Very dissatisfied. I do not recommend them..

I've called, Left voicemail messages, Chatted with their website AI Bot, and Sent texts to their automated number. No response, and it has been over week since all attempts. How does a company like this function when you can't even get a hold of anyone?

Hi, the service technicien was on time and profesional. He repaired my SubZero refrigerator. My complain is the replacement fan he use for the repair. The fan generate a lot of wind noise. I can hear the fan 2 room over. The original fan was a lot quieter. For $500, I should have the original Part.

Had appointment… No show and no call back from anyone.

Technician went to our house for a Diagnosis on our Frigidaire Refrigerator. He said he needed to order a new computer as it wasnt showing anything on the dashboard, not turning the light on and not making ice. He came back the same week with the computer and when he changed it nothing happened. So he then says it needs a motor, her orders it, comes back and again...not happened. He says he does not know what the problem is and that his boss would call us back. That was 2 weeks ago and no call from anyone. I have left several voicemails and no callback. I talked to a lady one day at 5:15pm and she said to call next day on regular hours...i though you closed at 6pm?. This is not a professional company and will never recommend it. Will just dispute the charge for the Diagnosis since it was wrong both times

They came out and repaired our refrigerator so we thought. After leaving we discovered that the ice and water dispenser did not work. Took leaving several messages and finally calling for another srrv9ce call to get someone on the phone. They do not return calls. Not a happy customer here and we won't use them again.

Never showed up, not even a call.

If I could give this service a zero star, I would. It has been a mess from the beginning. I did my research and came upon this business and was very pleased with the wonderful reviews. I needed my over the range GE microwaved repaired. I've only had it for a little over a year, so warranty expired. So I thought I'd rather give my money to a small business company than GE. It started with Leah, she's friendly but inefficient. Then comes Rob, the repair man that doesn't even call when he is coming over or when he decides he won't be able to make the time slot I signed up for. He came over and diagnosed exactly what my microwave already displayed on the screen. Then he tells me he will order the part I need replaced and it would be here around 2 weeks or so. I'm like it's over $200 but ok because at least the diagnostic fee can apply towards it. Week goes by no call. So I call to inquire. Leah answered and I can tell she had no clue what I was referencing to. She tells me she'll get back to me. Next day Leah calls me and tells me that they were waiting on me to call them to let them know if I wanted to order the part. REALLY?!!! I tell her "Rob" said he ordered it!!! Answer: crickets. Not even an apology for my inconvenience! To end this review, they couldn't get the part that was supposedly ordered by Rob because it's on back order. Leah did assure me they would be willing to replace it when it is available. We all know what it means when something's on back order. It could be months! I'll just get a new mic like everyone said I should have. I hate being wrong . So I basically paid $79 dollars for inconveniences and for Rob to take a trip to my house. Wow! This was just my experience, try them if you want. You might have a better one. But I.....never again.