PS M
They performed excellent work in a timely manner
Brenda Ross
A wonderful experience buying a new XC60 Volvo!!! Went in for an oil change and ended up buying a new car. Jimmy D couldn't have been more helpful and explained over and over the procedure for charging etc. Not easy with a Senior!!! He couldn't have been more patient and did spend a lot of time with me as it takes a lot for me to understand all the new hybrid cars. I am enjoying it and thank Jimmy for the easy time in buying a new car!!
Pete Smith
Jimmy D. is so amazing to work with. He made us feel so comfortable with the whole buying experience. He explained everything to us and answered all our questions. He made us feel like we were his only customer even though we knew we weren’t. Our next car will be from Jimmy.
I can’t leave out Joe M. our financing and warranty guy. He helped explain our warranty options to us and answered all our questions. We felt like we took up a lot of his time but he was so patient with us.
We also can’t thank Jim Z. enough for all the years of taking care of our old Volvo. He gave us such confidence in the Garber repair facility and how he took care of us. We will also be bringing our new Volvo car back for all scheduled maintenance and repairs.
Thanks again, Nancy P. and Pete S.
Adam Furano
The people at Volvo Rochester were great to work with!
Matthew Sydor
Super friendly, accommodating, and the car is always fixed! Can't ask for much more than that.
David Graf
Great experience with Ruby and Joe. Buying a car is stressful and this dealership broke my stereotype of a traditional car dealership. Very pleased.
Sheila Betters Schoenwetter
I love my Volvos, I think I am on #13! And, I love my service department, part of the reason why I always buy a Volvo!
Mark Evertson
I recently purchased a Volvo XC60, and I must say the customer service experience was exceptional from start to finish. The moment I walked into the dealership, I was greeted by a friendly and knowledgeable sales representative who genuinely seemed interested in helping me find the perfect vehicle.
The entire process was seamless, and what stood out the most was the attention to detail. Alexandria Erickson was very patient, answered all my questions, and never once did I feel pressured to make a quick decision. She took the time to explain all the features of the XC60, ensuring I was comfortable with every aspect of the car before finalizing the purchase.
During the test drive, the representative Alexandria -was incredibly informative, pointing out the advanced safety features of the vehicle.
In summary, the customer service at Volvo was outstanding. The staff's professionalism, knowledge, and genuine care for me -the customer - made the buying process not only stress-free but also enjoyable. I highly recommend Volvo Cars Rochester and the excellent service that comes with it.
Diana Cihak
Every time they take such good care of me. They go out of their way to be helpful, they are honest and up front and the service is always top notch. I drive an hour out of my way to go to them because my local dealership where I bought my car is horrible (Northtowns in Buffalo). Rochester Volvo is completely the opposite of Northtowns. They have my loyalty!!
Igor Igumenshchev
Excellent service!