Alan B
You all were ‘lifesavers’ for me! I was visiting Rochester from NJ to close my Dad’s house sale (he passed away in January) and my V60 decided it was quitting time the afternoon before I was supposed to head home. I frantically called Volvo Rochester, and Paul and team took me in, diagnosed the problem and put in a new starter by 5:30pm that evening. THANK YOU THANK YOU THANK YOU. I was under enough stress already, and you all made me feel like family and fixed the problem stat. I can’t say enough about Paul, Nick and the entire team! You are now family - forgetaboutit. PS: Can you all please move down to Jersey for me? Alan from NJ (orig. Fairport)
Lisa Clark
The service department went above and beyond with my S60. My car needed service while visiting family in Ohio. The dealership in Ohio told me my car could not be repaired without a new engine. I called Volvo Cars Rochester and they offered to transport the car to their shop so they could diagnose the issue. Long story short, the car is repaired and running great! Nick and Paul were very professional and friendly. They kept me apprised as they worked through the repair. I highly recommend this service team!
Mark Christianson
Prompt service and quick turn around, always appreciate the complimentary wash. Thank you.
Steven Willis
Very professional as well as just plain friendly. We worked with Jimmy and he did a great job walking us through the process and all the specifics of the car. We would highly recommend Jimmy and this Volvo dealership.
Ryan Miller
I brought my vehicle in for some warranty work recently. They accomplished in a few hours what another dealership wanted to do over the course of two days. Such efficiency that my next vehicle will be from them. Truly what all service stations strive to emulate.
Antonietta Quinn
The experience was very easy. Mitch was awesome to work with throughout the process. Really enjoying my XC90
Jacques Paquin
I trust them with my R Design. Work has always been fantastic. When I needed snow tires they were cheaper than anyplace local or internet.
Update: My first review was four years ago. They did a great job of maintaining my S60 but then I switched to an S90 and my wife got an XC90. We happened to get them used elsewhere, but the way this dealership treated us never changed. They're always friendly, professional and I have never once gotten the feeling that what they recommend isn't necessary. They are fantastic and they're the only people I'm taking our Volvos to.
kathy yu
I had my car towed to my local Volvo dealer (Northtown Volvo) when it wouldn't start, & after 2 weeks, they were not able to repair it, so I had it towed back to Volvo Cars of Rochester, where we had previous service done. We got our repaired car back the next day. Thank you for the expertise & professionalism if this service department.
Michele George
I recently purchased a vehicle from this dealership and my expectations were exceeded without a doubt. From the moment I stepped onto the lot, I knew my experience was going to be different- in a good way. I had the pleasure of working with Jimmy- he was patient, understanding and knowledgeable. I was able to ask questions, digest the information and make a decision without feeling pressured. I have found a long term vehicle partnership which is something I haven’t confidently stated in the past.
Irfan Suli
Sophisticated cars like Volvo, should be serviced only by detail oriented master mechanics.
Mechanics like that are hard to come by, but Volvo Rochester (Garber Group) has a lot of them in their arsenal!!!
I was in and out in less than 1 hour, great experience, awesome costumer service. Thanks Volvo Rochester