Denielle Rose
From California, we needed our 1990 Volvo 240 serviced to make it back home. Service technician Dan was most helpful. He took us to our car and showed us the problem, explaining what was wrong. The company name stands for itself with a professional and friendly service department. Thank you, Best Volvo!
Rick Zicari
Good service but very pricey.
Terence Nulty
They did a good job and I appreciate them picking car up and returning. Wish they had wash the car before returning.
Jill Grigg
All good.
Diane Deane
Friendly, matter of fact experience. My xc70 is a 2008. I am an old school "never take it to the dealer" type. Never felt that I was getting less than honesty at Volvo Rochester. They are many times more practiced and familiar with my car than other places I've been.
Wolf Busch (Lake house)
Four wheel tire replacement had to be redone due to faulty new tires. Service Center fixed the issue. Thanks
JoLynda Lawecki
Easy in and out and requesting a loaner. Would just appreciate more communication at check out about what was or wasn't done for my maintenance. I have the receipt, but couldn't totally tell what exactly was done till I Googled it.
Matthew Brooks
Great service department. The guys/gals are friendly and on point. The waiting area is excellent: well appointed, with nice furniture, and constantly refreshed with free snacks, coffee, soda. There is even an office available. Definitely no problems getting some work done while waiting.
I'm only dinging one star because of a baffling recent sales experience. I am coming off lease with another Volvo, purchased at this dealership. The car I want this dealership does not have in stock, but I've spent over three weeks working with one of their sales people to get one from another dealership. This individual exhibited a consistent lack of follow-through on a timeline offered by them. They were easy to deal with and talk with--just simply failed to ever take the deal all that seriously for some reason. I reached out to another Wester NY dealer and am picking up this week.
Based on other overwhelmingly positive reviews, I think I just fell through the cracks somehow, but when my new lease is up I'll be back to try again and, in the meantime, certainly use Volvo Cars ROC for service needs.
Update: I worked with Erika Foley (general manager) on an unusual issue I had in 2022 with a mid-lease vehicle, and she was a pleasure to work with and got me squared away.
Rob Sulli
Volvo treats its customers like members of their team. Even though I bought my used Volvo from another dealership, I made sure to have Volvo do the pre-sale inspection. I trust them and they accommodate me as I assume they would had I bought the vehicle brand new from them - that is very appreciated. I recently had my blower motor replaced (not a cheap or easy job) and they made sure I had transportation for my daughter to and from daycare. Of course I wish their rate was a bit lower but in this economy, what doesn't cost an arm and a leg. The only small complaint I have is that they removed my daughters car seat and didn't re-install the straps when the finished, causing a bit of a jam for me when I discovered this - standing in the rain at daycare with my daughter in my arms. Honest mistake, and maybe even on me for not realizing ahead of time.
9.9/10 experience compared to all other dealerships I've used in the past
dan bailey
Nice, friendly employees