Alex Brockman
We had Lessard's come out to provide a quote for gutter installation back in October 2018 - it was the lowest quote we received from a total of 4 gutter installers. They also have better warranties for the installation and parts (10 and 50 yr if I remember correctly). The low price and great warranty were the main reasons we chose them.
What's more, since this is our first house we had endless questions on gutter specs and whatnot - Randy was always quick to respond clearly, even going so far as to answering emails well after normal business hours. That. Is. Customer. Service.
After we worked out some details of the installation over email, we finally scheduled it for Feb 14th. Since it was about 4 months since we first received the quote, we were expecting to have to get another one – this was not the case as they honored the original quote. Erin was very easy to work with while scheduling and working out payments - they require 25% deposit before installation (no biggie). When we received our final bill after installation, the deposit had not been taken off – a simple email to Erin mentioning this and we received an updated bill the next day. Couldn’t be easier.
The two installers arrived on-time and were friendly. We needed a slight change in the location of a downspout, and they were able to accommodate us on the spot. Color of the gutters almost matches the siding / color of our house perfectly. They finished almost exactly when they estimated they would and conducted a walk-around with me after they had cleaned up. No mess was left except a couple smaller pieces that fell into our flower bed – but we didn’t even see those until we removed a bunch of bushes / plants – so not faulting them for that at all. They made sure everything was too our liking and answered a few questions I had regarding the appearance of the gutters. Quite professional and quick. Hasn’t rained heavy enough to really test the gutters just yet, but I do not doubt they’ll hold up.
The ONLY minor, tiny, small, insignificant aspect I would point out: one the installers wasn’t in a uniform or anything of the sort. Their truck and trailer were marked with Lessard’s name and logo, so we knew they were legit. But some sort of uniform for both installers would be a professional touch in the future. Again, only mentioning this for just the purpose of this review so others know what to expect – it isn’t even impacting the number of stars I’d give Lessard’s – which is easily 5.