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Returned my call immediately, showed up the next day on time (actually early, with a heads-up call first), diagnosed and fixed our oven within 1.5 hours, including installing a replacement part which he had in the truck. Had used these guys for another oven issue a few years back and they had all our info and sent the same service technician, who is a really nice guy (Joe S). Joe also helped fix a problem with our subzero fridge three years ago. Highly recommend this company for Wolf and Subzero issues, they know these products well and are very responsive.