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5.0 rating out of 368 reviews
Michael Cardell
My refrigerator was freezing up inside . I was hesitant to bring anyone in because of Covid-19. I emailed Sub -Zero Repair by Certified Refrigeration LLC and quickly received a return call from John. What followed was amazing! I have no experience working with Sub -Zero . John troubleshot with me directly on phone. He patiently walked me through things to check. After diagnosing he walked me through a logical fix , all while remaining on phone with me throughout process. Now this was a Friday night , around 7pm! He even included videos to watch. He not only fixed the problem (my refrigerator in no longer freezing !), but he really provided lots of useful information about my model. His knowledge and care are unmatched . I would recommend to any and all who need a Sub-Zero and / or Wolf appliance repair.
adkoms
My subzero freezer was malfunctioning and I called this company for a repair. Spoke to the owner, Joe, this morning and the repair person, John, came out within one hour. John was very professional, knowledgeable, and pleasant to deal with. He diagnosed the problem easily and proceeded to repair right away. During the process, he gave many tips of DIY maintenance tips which I appreciated. And, the cost of repair was reasonable. The whole experience was very pleasant and money well spent!
I highly recommend this company for any Subzero repairs without any reservation!
Mary Jane Dreyer
We had John service our 22 year old sub zero. He is a 10” in our book. He was prompt, courteous, knowledgeable ( extremely so), and gave us options as to the route that we should take in repairing our old refrigerator. He fixed it. It runs like new. He is the best!! You will have complete confidence in him. It was an absolute pleasure dealing with him. How refreshing to have someone like him.
Linden Mckenzie
It is so rare to find customer service that exceeds expectations but here it is!
We received prompt help from
A knowledgeable and kind man named John.
He knew exactly what our subzero refrigerator needed to be repaired and guided us through the process.
Thank you so much to John and his team!