I want to be honest and share my experience. Companies like this often move large volumes of radios and build significant infrastructure, networking solutions, and business relationships at scale. Then there’s someone like me — a single customer looking for one radio and trying to get connected with the right resources. During that process, I had the pleasure of working with Anthony, who went above and beyond to help me get the radio I needed. His customer service and willingness to help really stood out. As I continued exploring options, I became interested in obtaining a frequency and was introduced to another department. Unfortunately, I have been waiting several days for a follow-up or even a simple acknowledgment that this may not be a service you support at an individual customer level. I completely understand that not every business opportunity aligns with every company’s focus. A simple response either way would have been appreciated. In my professional life, I value partnering with companies that provide great service and build strong customer relationships. While larger corporate accounts may naturally receive priority, smaller customers also remember when a company takes the time to help. A special shout-out to Anthony for taking care of me and making the experience a positive one. His effort is a great example of the kind of customer service that builds trust and loyalty.