Zero follow up despite their promise to contact me, especially 11 days out. I spoke to a patient representative by name the Yara, who’s literally the most disrespectful customer service rep I have ever dealt with. She yelled at me, was a ... See More
Zero follow up despite their promise to contact me, especially 11 days out. I spoke to a patient representative by name the Yara, who’s literally the most disrespectful customer service rep I have ever dealt with. She yelled at me, was angry on the phone for simply telling her how disappointed I was with the unfulfilled “promised” service. I don’t expect them to contact all their clients as they are very busy, but good god in the early phases we should be checked on, especially when they charge top dollar. We didn’t just pay for the surgery, we paid for the customer service that “should” accompany the surgery. I am seriously disappointed in Vera clinic and especially this Yara representative. She needs anger management and a class on how to treat customers. She shouldn’t work with animals let alone patients. I feel insulted by her and I can’t believe how I was treated. My brothers, dad, and in laws wanted to get their hair done, they will never step foot in Vera clinic now, ever.