Goddard Veterinary Group Raynes Park-Raynes Park

This veterinary service has been the cause of many problems for us. Firstly, we have been long-time customers of this practice, due to its ideal location for us. Surely one would expect a little kind-hearted welcome from the front desk lady? Not here. The woman that works at the front desk is downright rude, and was not hesitant in cancelling our appointment after us having the courtesy to call and say that we might be a few minutes late, as our cat was reluctant to come in from outside. Upon arriving at the establishment, we were greeted with; "You have completely missed your appointment", a comment that escalated the situation to the veterinary surgeon also telling us we couldn't be seen, having now waited 20 minutes! (He was also extremely rude and irate.) We are always made to wait at least ten minutes for an appointment, which as far as we are concerned is normal procedure. Secondly, this very same veterinary surgery a year ago mis-diagnosed our cat with having a "mental issue, perhaps, previous trauma", when we took her in with watery eyes. They "could not understand what was wrong with her". So they sent us to a 'specialist' who took our cat from us for a few days for some scans. Two days later, they returned our cat in the exact same condition, stating that they, too, did not know what was wrong with her, and charged us a £3,100 bill for the courtesy of having her there. (She was a rescue cat and not insured.) Due to the people that work here, we have lost this crippling amount. Three days later she was fine. Conclusively, they are a somewhat rude and seemingly uncaring establishment, and even though they are geographically ideal or us, we will be taking our cat elsewhere, and we suggest that you do the same. Even now, we are still shocked by this horrendous experience.