This step has made me feel relieved today. I tackled an issue that I hadn't been able to complete before I got this uplifting call today. I was able to deal with a professional who was right there walking me through the process. He explained the process and answered my questions. I felt valued as an informed consumer who needed assistance. To put it in one sentence, he is a Rockstar. This took a heavy burden out if my brain and put it in a place where it can be managed and I can see my progress as I go through this process. Thank you!