Burt Perelman
Two days ago, on a Sunday, our 50 gallon water heater busted and water was pouring out into the garage. I immediately called my home warranty company, and advised their answering service that I needed a plumber to respond ASAP to replace the unit. I was told to call back on Monday -- they open at 6:00 a.m. Pacific time. That was no help whatsoever. I remembered that Hawthorne had replaced a water heater for me about 10 years ago, so I called them, and they dispatched a plumber shortly thereafter (not sure if it is okay to give the plumber's name, but he was awesome). He assessed the situation and explained what we needed, but knew that we wanted to wait to hear from our warranty company, hoping that our insurance would cover the cost. On Monday, our warranty company said they would not do the work, because the water heater was still under warranty. That makes no sense to me. So, I called Hawthorne right after and requested the awesome plumber to replace the unit, which he did within a few hours. Happy to report that Hawthorne came to our rescue, plumber was very efficient, in replacing the unit, and we now have hot water. I highly recommend this company!