M Birchfield
We originally called when the Lowe's installation guys couldn't hook up our new fridge to the water line. Hawthorne sent out Mike to help. Took him less then 5 mins to have everything hooked up and working great. Mike was so helpful we scheduled a second service call to have him install our new RO water filtration system. There were some issues with the system we ordered and he had to come back a third time to finish the install after the issue was remedied. All the while, Mike was amazingly patient, helpful, professional, and friendly. We even waited 2 weeks for the final appointment while Mike was out sick, we trusted him and were happy to wait for him to recover. Hawthorne offered to send a second tech but we wanted to wait for Mike. When the dust cleared Mike had done a wonderful job! He even took time to walk us through some stuff in the house we just bought that we.werent familiar with, being from the east coast. I can say with all honesty, I've never been happier with a Service company. Hawthorne is great, and Mike is fabulous. We are very pleased.