I was greeted by a lovely, very helpful receptionist. The place looked clean and tidy. The vet was a young Asian lady who also was very lovely and professional, she weight my rat and was overall gentle. She has given me a little bottle of antiseptic and overall I am very pleased. Not 5 stars as I found it expensive ( although it's the usual price, I just personally find £30 expensive) however I will come again and recommend this vet to my friends.