I'd suggest reading the reviews below carefully before using this vet. It sounds to me like they've had a change of staff recently that lowered the standards of service. Our experience (in October 2015) was very poor, and because we took our cat to another vet the shortly afterwards we have a direct comparison. Goddard told us our cat was ok, sold us expensive cat food (made by a company that clearly sponsors them), and pushed us to pay for both a repeat appointment and insurance. The second vet we tried, 24 hours later, diagnosed the cat with an infection, gave antibiotics, and made no attempt to pressure us into buying extra services. The cat improved immediately. Our general sense was that Goddard were far more interested in hard salesmanship than the well-being of the animals they treat. The other vet we used was based in Walthamstow so there are lots of better choices that aren't too far away.