Goddard Veterinary Group Kingston-Kingston upon Thames
4.6 rating out of 108 reviews
Anon ymous
Terrible customer service, particularly when I was obviously very worried about my dog. I felt like I was being told off the first time I called and told to ring back on a different number because my dogs condition wasn’t an emergency (it feels urgent to me and another veterinary clinic with no space also felt like it was urgent - so I’m not being completely crazy here). When I called back it went through to the same person who was very brusk. It was only after taking my and my dogs details that I was told they couldn’t take on new patients. Which I totally understand, but there was zero empathy or kindness in how Katy handled the calls and situation generally. Both other clinics I called afterwards handled the calls with kindness and came up with solutions.
Seriously, vet clinics need to have empathy for humans as well as pets. We are usually calling because we are worried. It doesn’t take much to not be rude, particularly when people need help.
Jane White
We have had exceptionally good experiences at Goddard Kingston. The staff are extremely professional, helpful and friendly. Our dogs particularly love Katy and Emma and are always excited to visit!
Olivia Harrington
Friendly and professional vet practice. Katy the vet nurse is incredibly caring. When I had to urgently take our cat to Wimbledon Vet Hospital she could see I was upset and flustered. She was so kind and even offered me change for the parking. A great team - Emma the vet is ace too!
Mimi Xo
I emailed in to ask about work experience, my email being very nice and I called their clinic 'wonderful' because I had brought my dog there last year. Someone called Katy responded to my email (bearing in mind there is another bad review about her on here), she told me that I'm making myself stand out and some word of advise, its not nice to say 'wonderful' when I haven't reserched the vets? This was her quoted: you are trying to stand out and it doesn’t look good telling people they have a “wonderful clinic” . I don't know about anyone else but I saw this as a rude approach.
Hadi Fatemi
I've been in two other branches of Goddard Vets, but Kingston branch is exceptional, everyone one is professional and kind specially nurse Katy.
Jeremy Shaw
Great service as always
John Wells
Very friendly service.
Slav Does Diary
Pleasure to see professional people doing great job!
Sabine Wett
Went there with my Cyprus rescue kitten for a check. She is a bit nervous but was completely calm at the vet and after as well.
Very friendly and helpful staff. Highly recommended.