Rocks Jewellers

In August I bought Akoya pearl earrings. Now when I bought these earrings I was charged more, to start with that. Online these earrings were around 175€ and I have showed their employee the price because she was claiming that can't be true because they are more expensive in the shop. But I have added them in the basket and lord knows why I didn't just buy them online and picked them up in the shop. But she promised she will be giving me the earrings for the same price which never happened. In the end I payed for them 190€. Nevertheless, I was happy to have them since I was traveling the next day. After 2 months the pearl came off one earring. I never showered with them, I know how to take them off, they are not the first pearl earrings I had but the first I had these amount of problems with. So I brought them back and when picking them up I was charged for this. When I asked them how come there isn't there any guaranty, I mean it has been only 2 months, they said that there isn't any guarantee on earrings? I made a complaint and got my money back. This happened 3 times and I started to have a phobia of wearing them because I was always thinking the pearl is going to fall somewhere and it will get lost. I wonder if that was the case, what would their reaction be? Yesterday I came to Stillorgan shop since they have told me the earnings will be waiting for me. The earrings they tried to give me were freshwater pearls instead of Akoya. I was looking at them because I know how Akoya pearl looks like and have told their employee that this is not Akoya but she asked me did I even bought Akoya?? She asked me this after printing a receipt where it is stated that the earrings I bought were Akoya and not freshwater? Not once did I hear an apology, only accusations. My partner could have just picked the earrings up instead of me, he wouldn't know if they are Akoya or Freshwater, honestly he wouldn't expect for them not be Akoya. After their employee said that yes they are not Akoya and that they will call me when they order them in, I left and left my earrings there. I later searched on their site and found out they don't have them online and that I might be getting my old ones just glued back together, so I rushed back to pick them up. I don't even have to say how frustrated and disappointed I am and honestly I don't know what problem they had with me? Is it because I am a foreigner or because I come to the shop in my tracksuit? What ever the reason might be, they should think of respecting every single customer since their salary comes from our pockets. Last night a made a complaint about everything and asked for a refund on which the replied that they will provide me with one. Today I came to pick my money since I payed in cash and a sealed envelope was waiting for me. I decided to open it in front of the shop since everything is possible with them and imagine my surprise finding 140€ instead of 190€ in the envelope What kind of business are they running here I really don't know. I have my own business and if you need anyone to train your staff members, let me know, I will gladly do it because I honestly don't know how you even have any clients if you treat them like this.