Carlo was incredible to work with from beginning to end. We were out-of-state customers, and he made the entire process simple and stress-free. He communicated with us clearly, answered every question, and even helped us finalize the deal over the phone. He sent detailed photos and videos of the vehicle and was completely upfront about a small dent, something most dealerships would never mention just to get you through the door. On the day of our appointment, we ended up running late, and Carlo still treated us with complete respect and patience. His customer service never slipped for a second. He made sure we understood everything before we left and that we had zero unanswered questions. Carlo did an amazing job, and I highly recommend working with him.