Reviews Feed
bea jackson
Wiriany, my therapist, is professional, knowledgable and experienced.
I enjoy my ‘me time’ and my sessions are sooo relaxing.
Wonderful.
Karen Bodamer
Very impressed & thanks to the staff who were welcoming. It has been difficult getting appointments (still have two appts left to book) with restricted time availability.
Aseel Alnajjar
Beware of the promotion, I was booked for a 90 minutes Em Mesotherapy treatment for £49, I thought I will give it a try as I never had such treatments before, I went to 26 Brook Street branch, on the day and after having the face skin analysis I was told that my skin is so tired and can't have the Em Mesotherapy treatment, so the therapist suggested to do the Microdermabrasion.
I got the reply below saying that I paid £39 at the end, I paid £49 (I have the receipt)
Jasmin Nessa
I had a good experience up until my 3rd session of facial treatment, they used lazer for acne and it ended up burning my skin, so now I’m left with scars on top of that this has made me so depressed
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Jcdj
Yay, first 1 star review:)
Joan Alexander
Please stay away from this company for your own good. Also, for those interested, the TV programme Watchdog did a piece/episode on them and their findings weren't very positive. Please reconsider, I am speaking from experience. Normally I wouldn't want to shoot down a company, but they are really sly and cunning.
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emma william
This place is a scam. Bunch of amazing actresses. They do not care about your skin needs but care about the sale. Tried to sell me some products and treatments and then had a manager to come in and try sell me a 'better option' then I did some research and they also have news articles on the scam and its everything what I experienced! SAVE YOUR TIME DONT GO THEY WILL JUST TRY SELL YOU AND TELL YOU HOW AMAZING THEIR PRODUCTS ARE of a company that's never been heard of but been here for a while. laugh out loud.
Ana Thomson
I paid £1480 for fat freezing, nothing happened , in the first session the lady who measured around my tummy, she held the measuring tape so lose, in the last session she held it so tidy and I told her you hurting me, she told me I lost 1cm around my tummy(after 12 sessions of fat freezing). Save your money and go somewhere else. I lost £1480
Maria Apicella
They contacted me for a promotional treatment 4 times on the phone when I finally said yes they sent me a confirmation email with time and date. I went on the day of the reservation but they couldn't find my appointment in the system. The receptionist already were very rude and they made me wait until an unidentified man came to me saying he wanted to hear my side of story...they said they couldn't find my reservation therefore there was nothing they could do. I took 2hs off work to come and get this treatment. If they problem with their customer service they should solve it amongst them. Really not the way of dealing with customers. Highly disappointed
Miriam Harchi
I bought the hall package, because they say is good if I buy all treatment, price was 2500 pound, but at the end no results at all
Olive Bakare
BEWARE PEOPLE BEWARE. THIS IS ONE BIG CON COMPANY BEWARE. THEY ARE ONLY AFTER ONE THING AND THAT US YOUR MONEY AND YES THEY WOULD MAKE YOU SPEND LOTS OF IT. THE CREAMS THAT ARE MEANT TO LAST A YEAR BARELY LAST 2 MONTHS! THE STAFF TURNOVER IS EXTREMELY HIGH. THE BEAUTICIANS ARE YOUNG AND INADEQUATELY TRAINED AND THAT IS NOT ALL. HALF WAY THTOUGH YOUR TREAMENT THEY GO INTO ADMINISTRATION AND OPEN ANOTHER SHOP SOMEWHWRE ELSE. PORTLND ROAD BRANCH HAS GONE INTO ADMINISTRATION AND EXISTING CUSTOMERS WERE NOT INFORMED. SO TOUGH IF LIKE ME YOU HAVE OUSTANDING TREATMENTS, AND GUESS WHAT YOU STILL HAVE TO PAY FOR THESE TREATMENTS BECUASE YOUR AGREEMENT IS NOT WIIH THEM BUT WITH THE THIRD PARTY CREDIT AGENCY - HOW CONVENIENT,,
Cristina Budau
Bad customer experience
They only want the money
Darshana Chudasama
Thief company, not recommended at all products are worse and the treatments are rubbish. They just want thousands money from people and giving back nothing. If they don't give my money back i will sue them for sure. Never give even 1 star if i have choice.
Marian R
Thankfully I did not make the appointment as I arranged for one, and as I was promised I received a confirmation phone call to remind me 72 hours prior to the agreed date. However, as I did not want to go for it, for personal reasons, I said no and would like to cancel without rearranging. After I said no, the ''gentleman'' who called me replied and in a very cold and harsh tone ''WHY?'', I said I changed my mind no particular reason really, and that was the truth. Once I finished my sentence there was silence for a second and next he put the received down, I could hear the received being swiftly placed back on the base unit, so it was not a simple line problems, obviously. I will never consider a place like this, with unnecessary rude attitudes. Customers have the right to change their minds, with or without a reason.
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MOnika Magiera
I should have had my appointment on 16.01.19. When I have arrived, the door were closed, I have tried calling but not answer, emailed Elevatione but all my emails bounced back. Till date I have not heard from them but I was informed that I have to keep paying as apparently I have signed a contract for Direct Debit with an Omni Capital, however I was never informed by Elevatione, when signing the contract. I was threaten by Omni Capital that they will add extra charges (daily) if I stop paying, and they will investigate this matter as they are aware that Elevatione has a financial problems. Till date I have not heard from anyone. I do not receive any treatments and I am forced to keep paying. I have contacted my bank and the police as this is robbery. If there is more of you being mistreated by this company please get in touch. Maybe together we can do something about it.
Palrose Dehaney
Took my thousands of pounds and now padlock on door and gave me 3 out of 12 treatments in 2 years
note on the door states gone into administration
MagdalenkaKai
I wouldn’t recommend this place to anybody . My mother was chosen by Elevatione Time Stops for a mesotherapy treatment via facebook at a reduced price . While having the treatment she was talked into buying 6 Venus Versa face treatments worth £2400 with the cost spread over 24 monthly instalments. She fell for it and was given a bag of products to take home . First £100 was taken on the day of signing the agreement policy . She then changed her mind and called the salon to cancel uder their 7 day cancellation policy , we were told to send and email and wait for response. No one has ever contacted us . Another £100 was taken from my mum’s account a month later , at that poin we called them to find out why was the payment taken after cancelling the contract and we were told it was because we didn’t return the products .
We tried to return the product a day later but they refused to accept it because according to them they will have to “destroy “ it because the product is over a month old ( ??????) the products have expiry date untill 2020 . We were also told that the product is worth £2400 and my mother will have to keep paying monthly until she pays it off . To our knowledge it was 6 treatments that cost £2400 not the products. We were told that we should have returned the products within 7 days - this is not written in the contact nor was I told about this over the phone when I first called them . These people are scammers AVOID AVOID AVOID !!!!!!
B
I wouldn't recommend this centre. I filled the advertisement form and they called me and asked me some questions .I told them that I had Botox 2 months ago and they said it is ok and booked me for Mesotherapy treatment .when I turned up, the therapist refused me for treatment because I had Botox 2months ago .when I complained that they had this information on the phone, the therapist said our customer service know nothing. Just wasting time and money!!!!!
A
Amor Amor
I have being trying to finish my treatment for the last year in London, but the clinics are closing down. first quarter of 2018 i was doing the treatment at Kensington st then they close down and when I arrive at the clinic for my appointment i found out the clinic was shut down. then i called to arrange the rest of the treatments, had my call transfer to everywhere until i got mad and they arrange the treatments at Great Portland st, i was trying to speak to them this month to book another appointment as my last appointment was in December and just found out the clinic in Greta Portland is close and they do not have another option. They get few payments and the finance agreement then closes down all the clinics and never be in touch or arrange anything, simply disappear. I still have half of my treatments to finish and a finance agreement which i can not cancel. Just be careful, this company is fraud. Carina
adriana ghetau
Very confusing
Some have been saying to me Elevatione is a scam
Elevatione has closed down
Apparently only office o all to.is in Myfair which have extremely cocky and rude staff
I was only trying to discuss with a peofesional
Is there any?!