What our customers say about their loan experience
stanley lim
one of the consultant i was talking to, at 2.40pm 13/05/2022, which i dont know the name was accusing that i was rude, well if you cant handle the client than you earn 1 star from me, i have been telling them that i was working for SCOTTS REFRIGERATED TRANSPORT like bloody 10 times, how annoying was that, and she still cant even find it right then threatened me tha There are thousands finance broker out there, if i own the business like you and i know what most important to me, i wont let the client goes somewhere else but she did, good job
JVP BeMe
Tried to fill application online keeps saying invalid email
Chris' Premier Garden Care
COMPLETE LACK OF CARE AND COMMUNICATION
i wish i could leave the 5 star review that so many others have left but it seems that i have been assigned to the infamous ash who does not communicate any where near as well as others
Below is a quoted extract from your company
"Our brokers understand how important our service is to our clients and work hard to transact quickly"
in this case i have been awaiting communication for 7 days now, i need to know if im going ahead to purchase a vehicle or spending money on my current vehicle to keep it on road. i see so many others receiving cars within 7 to 10 days of initial communication. in my case i would have been happy with a phone call as currently ive received 3 sms on the 25th of jan and that is it
Jess cooke
Terrible customer service and I had to chase up any updates. Massive lack of communication. If you are a unique case they won't even bother with you.
jake glover
Honestly pretty disappointed at the lack of attention employees actually pay before contacting a customer. Cleary stated in application notes that I would like to be contacted via email as I work often and dont have alot of time to take calls. To then be contacted up to six times a day by phone is severely disappointing, especially when cold caller voicemails are left each time. On a second negative note I booked a call back time for a later date this morning which im guessing was ignored again as I received another 5 calls during the day. Then on a third note I keep receiving emails to finish the rest of my application for fast pre-approval saying I have only completed 25%. Then when clicking on the link to complete the application and after putting in my email on your website I'm presented with a blank page with a completion percentage up the top and nothing else. Not sure how you guys became car sales recommended finance guys, but to state you help find more personalised loans and then cant even pay attention to the most basic of personal requests, I imagine that will not be the case for much longer. Has really put me off and definitely wont be recommending.
Steve Wing
very high fees to simply introduce me to a credit company , could have found them online myself and saved a grand ,oh well i learnt the hard way ..thanks. but a real estate agent wont be this much of a grub
Robert adam Morrison
I've had the worst experience with this company,i had this lady's details and was sent a message saying i had the wrong number, when I had her details via email and message, I'm reporting this scam to the Australian Federal police and fraud department,they don't even message you back with a answer, what a total disgrace, it's a scam people, don't trust this company One bit
Sandy Parr
In my opinion getting told you've "wasted" someones time by them doing their job isn't very professional. I would not recommend this group.
Alan Clark
Spam mail
Gareth Bowman
No further comment!
Sonia Rubenecia
Not happy
Nathan Tran
Eric Mathews
Crazymattmoo
Jerome Panui
Katelyn Reynolds
Jesse Boeve
BkNCrw
Slim Jim
Elizabeth Liddle