The people at the Earlens Menlo Park clinic were very polite, kind, and helpful. In addition to my regular visits, they assisted me with what I thought was an emergency, when I had some bleeding from one of my ears (it turned out not to be important). They also replaced an inner lens that did not fit properly, which considerably improved the performance of the system. They tested me thoroughly, made adjustments as needed, and answered all my questions. Although it took almost two months for the effects to show, the Earlens system ultimately performed quite a bit better than my old hearing aids. I am very satisfied with both system and people.