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We purchased a tankless hot water tank from 1800plumber. After getting three options (good, better and best) and after weighing out the options, we went with what they claimed to be the best tankless system they have. The technician showed up on time and started the installation. We could see on the camera in the garage that he was struggling with this installation. He was seen looking up instructions and videos on how to install the new system. Over the course of 13 hours, they sent out 3 other technicians to help and finally at 10:30 that evening he had “finished”. He then handed over some parts that he did not know how to install and used some old parts from our 14 year old tank that started to leak immediately. He said the parts he couldn’t install where just for WiFi features and that he would be back the next day to fix the leaks. However, the leaks where from our old parts that he reinstalled and he said he was doing us a favor to fix it. He also had broken a cosmetic piece on the side and just threw some tape on it. I called in the following day and explained what had happened. They sent out a new technician that was able to correct what was not installed the day before. Neither of the technicians knew anything about the system they installed or could give us any idea of setting it up.