Milton Jones
Dried out useless food and unethical management. I placed an $73 order from this place, which included two vegan double cheeseburger on July 21. I picked up the order and took it home. When I opened the vegan burgers I noticed the what was supposed to be the protein are two pieces of dried out patties. They were as dried and hard as cardboards. The burgers were not eatable so I immediately called the restaurant and spoke to the manager. She apologized, told me she is issuing full refund for those items, plus discount on future purchase. Today is august 13 and still no refund.
I called a week after the incident and spoke to another manager. He told me the refund was coming from the corporate office and usually take 7 business days. Well, do the math. The unethical nature of this organization is worse than the dried out burger that they sold me. I has no intention on publicizing this matter but they left me no option. Trickery and unethical conduct doesn’t deserve a star.