Goddard Veterinary Group Tottenham-Tottenham

4.3 rating out of 276 reviews

User profile - Meg.
Meg
Rushed a puppy into this vets as a result of a severe case of neglect where the animal was living in deplorable conditions, covered in faeces and with severe injuries to its body after it was mauled by several other dogs. Without hesitation, and unlike other vets we previously rushed the animal to moment before, these vets took the poor puppy instantly, rushing her into the back and immediately starting work. Unfortunately the pup didn’t make it, but the attitude from the staff at this practice was highly commendable as they tried everything they could. They were driven by their pure desire to help the helpless animal, and not by profit, unlike some practices nearby. These members of staff showed the pup love for the first time in its life, and thankfully it was surrounded by this love when its little heart gave up. Thank you staff at Goddards for trying your best - you are true angels.
3 months ago
User profile - Victoria.
Victoria
I've been going to Goddards Tottenham for 10 years and they've always been very caring and compassionate. I highly recommend this practice. The staff are lovely.
5 months ago
User profile - WILSON MARQUES.
WILSON MARQUES
It's a very friendly and professional place.
7 months ago
User profile - Beri.
Beri
I could not find an email address so here we are, public and loud. I have major concerns regarding the service I received at your Tottenham branch during and after the appointment for my two cats, Varjak and Leo, on 16th September 2024. I expect this complaint to be taken seriously, as the communication issues and misinformation I encountered could have jeopardized the health of my pets. On 16th September, both Varjak and Leo attended their appointments. Varjak received his first vaccine, flea treatment, and worm medicine. Leo also received a vaccine and Advocate topical flea treatment as both cats needed synchronized treatments due to Varjak having fleas. I was also provided with a prescription for Leo’s Bravecto Flea and Worm Treatment to continue ordering online. Everything was paid for on the day. However, when I reached out on 2nd October 2024 via your WhatsApp non-emergency service to clarify two basic queries—confirming their next due dates for flea and worm treatments and resolving an unexpected outstanding balance of £16—I encountered significant issues: Inconsistent and Incorrect Information: Initially, I was told that both cats were due for flea treatments immediately, which was incorrect for Leo, who was treated with Bravecto Plus, which is administered every 12 weeks. This inconsistency was highly concerning and could have led to overdosing my pet, had I not cross-checked. Furthermore, the prescription was wrongly stated to cover fleas only, when it indeed covers both flea and worm, a fact the receptionist later confirmed over the phone. Misleading Financial Information and Excuses: I was informed about an outstanding balance of £16 for Leo’s prescription, which was supposedly not charged during the appointment. When I questioned this, I was told it was because "the girl who took the payment was part-time staff," which frankly is not my responsibility as a paying customer. If your staff can track down unpaid balances after the fact, then it seems that the practice is more concerned with chasing payments than with proper communication and pet care. I had paid in full on the day and received no communication or explanation at the time about any outstanding charges. Poor Communication: Despite clearly asking about both flea and worm treatments, my questions about Leo's and Varjak's schedules were ignored repeatedly. I received fragmented and rushed responses, which forced me to chase clarification multiple times. Additionally, I was not informed that reminders are not sent for prescription-based treatments, something I should have been told when I made the decision to manage Leo’s prescriptions this way. Unprofessional and Inaccurate Phone Call: The receptionist called me after the WhatsApp exchange and stated incorrectly that Leo did not receive the Advocate topical flea treatment on 16th September, which is false. Me AND my sister was there during the appointment, and both cats' backs were wet with the medication. She then made an absurd claim that "vaccine juices" were leaking from Leo's back, which is simply unprofessional and factually incorrect. I had to reach out to my sister to confirm that I was not going crazy and we both have notes recorded on our iPhones with that date on the notes app. I also have the Whatsapp chat. The overall experience has been frustrating and has left me with significant concerns regarding the competence and communication at your practice. Clear and accurate communication is vital, particularly when it concerns the health and safety of pets. I would like a thorough review of the service I received, along with an explanation and compensation for the discrepancies, and reassurance that this situation will not be repeated. After this, I don't think Goddard Vet Group values transparency and the well-being of animals, so I expect a swift resolution to this matter, along with confirmation that my pets' records are up-to-date and accurate.
8 months ago
User profile - Helen Sweetlove.
Helen Sweetlove
The team are professional and really care about my dogs. They have worked with my female and gained her trust. They have also treated my male and made it a positive experience. Would not go anywhere else.
8 months ago
User profile - Marlena Welna.
Marlena Welna
Really poor service,they been changing my appointment few times. Today after long time waiting I went there and and they said it some kind of error and I have to come back next week! I didn't fed my cat and he is is starving ,travel by bus there and back waisting all that time and whole for nothing
9 months ago
User profile - ece menlibay.
ece menlibay
You literally must be lucky if they pick up the phone! I have been going to the same vet for almost two years now and was never actually happy with the service. I never see the same vet twice , I don’t believe they have permanent staff and they don’t know what happened a day ago which shows that the changing staff never communicates with each other . They were supposed to do a blood test for my cat and couldn’t manage to take blood from her the first day and suggested to give her calming pills which I agreed to since I had no other options and told me to bring her in the next day. When I went there the following day they weren’t expecting me and apparently I didn’t have an appointment! After talking with them explaining what happened the previous day the vet agreed to do the bloodwork and 3 mins after said they were not able to do it again and wanted to sadate her! My cat is very calm let alone she was barely moving after the pills! They are definitely not professionals. Very very upset with the lack of interest they have in my cat.
10 months ago
User profile - Korys Chang.
Korys Chang
Had a really good session at Goddard Tottenham this afternoon. Kirsty and Rebecca were both extremely helpful, kind and professional with our six cats and gave us very useful advice. Their dealing with troublesome situations is especially worth mentioning — one of our cats had panic attack and another shat herself during the clinic visit, but both were sorted by Kirsty and Rebecca in a calm manner. Our previous visits with other staff members were also very positive. Highly recommended!
10 months ago
User profile - Alexandra .C.
Alexandra .C
The vets didn’t check my cats for reasons why he could have been sick instead their only option was to put the cat down after the medication not working after 24 hours!! Really really bad !!
10 months ago
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