Oasis Palms Hotel Google Reviews
  • User profile - Kat A.
    Kat A
    Kat A
    Would not definitely not recommend this hotel. The location is horrible as it is far away from shops or any restaurants and not safe (as been told by locals) to walk. Everytime you go out or come back to the hotel you pass a crematorium ... See More
    Would not definitely not recommend this hotel. The location is horrible as it is far away from shops or any restaurants and not safe (as been told by locals) to walk. Everytime you go out or come back to the hotel you pass a crematorium which is about a 2 min drive away. The only way to access the beach is through club Fiji nearby or either an entry near the crematorium. The breakfast is alright as there is a substantial amount of food provided. The website advertises free WiFi however youre only allocated 150mb a day (definitely not enough for kids, greatly dissapointed). There are a lot of movie s provided on the tv however most of them either lag or completely stop half way through which is super annoying when sitting down with the fam. The staff were very friendly however they were most of the time very unhelpful with essentials such as toilet paper and the maids cleaning our room (which were not clean even after we left for the day and asked it to be clean). This was also majority disappointing as it was not a busy time of the year and thus not hard to provide such services (especially if we are paying for it!). Even when we requested things like toilet paper my children had to go to the counter multiple times to remind them. The fridge was also not working and when we told reception it was completely ignored, no apology or compensation what so ever. My husband and I had some medication that needed to be refrigerated.. .. I've had better service at hostels and other resorts which have been much cheaper or as a vistor to family friends when they stayed at a resort. Another issue is that the hot tub looks to be never cleaned as there is algae or moss at the bottom (I am presumming, not sure if this is common in wood hottubs). On that note the pool does not look to be cleaned as there was bird poo in the pool the 3 days I was there (presumably the same throughout). Overall I do not recommend this hotel as their service is quite poor. It spoilt the family holiday :(
    7 years ago
  • User profile - Hian-hô Lâu.
    Hian-hô
    Lâu
    Hian-hô Lâu
    因為熱帶氣旋造成班機取消,我從澳洲打了國際電話到斐濟,說明原因尋求更改時間,接線人員說不行,甚至事後寫了多封電子郵件,至今仍未得到任何回應,我很想知道飯店是否在收到款項後,完全不理會客人是否入住或提供服務? As soon as I knew that my flight was cancelled because of a tropical hurricane hitting Nadi, I made an international call from Melbo ... See More
    因為熱帶氣旋造成班機取消,我從澳洲打了國際電話到斐濟,說明原因尋求更改時間,接線人員說不行,甚至事後寫了多封電子郵件,至今仍未得到任何回應,我很想知道飯店是否在收到款項後,完全不理會客人是否入住或提供服務? As soon as I knew that my flight was cancelled because of a tropical hurricane hitting Nadi, I made an international call from Melbourne, requesting to change our plan. After I explained for about 10 mins, the operator just said NO and hung up the phone. Then, I tried to contact Oasis Palms by writing a couple of e-mails through both Booking and official website. Sadly, I haven't got any response so far. It's nearly been a MONTH. Can't help but wonder if the hotel would ever care about its guests once they've got money in their pocket?
    9 years ago
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