When our garage door spring broke, I couldn't get out of my garage to go to work. I called several places, but only one responded immediately. Joel, with over 30 years experience in the field, said that he could be at my home in 15 minutes...and he was. He clamped the spring so that I could get out and ordered new springs for our extremely heavy, expensive door. Four days later, the springs arrived as did Mark (over 30 years) and John (17 years). Both are courteous professionals with decades of combined experience with garage doors. It was a very hot day. John sweated through the installation process, but in a bit less than an hour he was done. Mark gave me a few great tips about how to do maintenance on the new hardware. Thanks, guys. You were certainly worth the price, and you made a bad situation much, much easier on my family. The garage door has never, ever sounded quieter!