Goddard Veterinary Group Mandeville Veterinary Hospital-Northolt
3.8 rating out of 242 reviews
Charlie Jackson
My dog was admitted late on a Monday night in November 2020. He was in terrible pain and vomiting blood and was seen immediately by such kind staff, who looked after me just as well as they looked after him.
The veterinary surgeon asked me targeted questions and immediately came up with a plan of action. There was no umming and ahhing and head-scratching, which has been my experience of so many vets in the past. These vets were very clear about the things they wanted to test for and the treatment they wanted to give and asked for my permission at every stage, never running any tests or carrying out any procedures throughout the 4 nights the dog was in hospital without asking me first. They kept me updated several times a day and I never had to chase them for information.
It was a very stressful time because the dog was so very poorly and the coronavirus pandemic was raging, but the staff at every level were kind and gentle and professional throughout. Although they are a bit too far away from where I live to be my regular vets, I feel much more confident knowing they are in the area in case of another emergency. Really brilliant, knowledgeable, caring animal hospital.
I have seen some other comments about how expensive they are and it is true that they are not cheap, but animal care is expensive and these are highly trained professionals. You get what you pay for and, in my experience, the staff at this hospital are worth their weight in gold. I just can’t thank them enough for what they did.
Dipesh Patel
Had to use this morning for an emergency for our dog. From first call to visiting the surgery it was a caring and professional experience. Thank you.
Mihaela Dumitru
I spayed my female dog there and the staff there took good care of her. Thank you very much especially to Dr. Phoebe.
SARICHA
After needing to use Mandeville for out of hours, and meeting their team of professional and caring staff at hard times in a pet parent's life, I also now use them for routine treatments too.
My boys love Abigail, she is marvellous with them and also great with me, which is always a valuable trait in a Vet, to be able to deal with both pets and people :)
You may on occasion need to wait sometimes for the phone to be answered or for your appointment, but I take solace in that this is because they take the time and attention needed for their clients, rather than rushing around.
Very excited to see the renovations when they are finished, as now the decoration will match the high levels of care that the team provide.
Hananeh Alizadeh
I took my bird to Goddard Veterinary Group in Northolt
They prescribed antibiotics and gave the antibiotic to my pet (Without notifying me) , while they could not diagnose the disease. I even asked them, how can I feed my bird as it has not been eating anything! He said" we do not know, we are not specialists "!!!Unfortunately my bird died just few hours after vet visit because of the misdiagnosis and incorrect treatment! They are really profiteer, they do not care what will happend to the animals just they wanna take the money.
Monika Inglot
Amazing vets, they saved our dog after he has been attacked by another dog. Thank you very, very much, we really appreciate that!
Laura Majed
I took my kitten yesterday to the vet as an out of hours appointment. Fairly pricy, but worth it. The vet was amazing. So kind to the kitten and provided a health check, treatment and information I needed for the next few days. Thank you
Manpreet Singh
A veterinarian lied about my cat only offering extreme options of spending £3000 for a surgery or putting her down. I’m appalled by their service and expected more professionalism from a Goddard veterinary group. My cat had a simple infection that was treated with antibiotics. I’d like to be compensated as I still had to pay £49 for false advice, most outrageous consultation, disgraced that people like this exist. Honestly wish you go out of business with the advice you’re handing out.
andleeb ahmed
I very rarely leave reviews but the service we were provided as an emergency was amazing . Kelly and Migeul were on the night we had to take JoJo in. I must have called 5 times and Kelly spoke to me with such care and professionalism. Migeul the Vet must have a magic touch because our kitten does not like strangers but she was putty in his hands . He was so patient and loving but very through .. AMAZING STAFF AND AMAZING SERVICE .