Goddard Veterinary Group Mandeville Veterinary Hospital-Northolt
3.8 rating out of 241 reviews
Robert Tudor
Exceptional service from the staff in the hospital. We called late at night with an emergency and 15 minutes they were ready to receive us.
We were heartbroken when we had to take the hard decision to euthanasiate our cat, but the staff was most professional and attentive during these difficult moments.
Hannah Loryman
Caring and professional vets and receptionists. Sadly our cat was very ill on arrival and passed away while there but we were impressed with their care and treatment while she was there.
Tom Dolphin
Really helpful staff, clear explanation of the issues, and easy availability of appointments.
Debbie King
Fantastic service wonderful vets they really love animals if you love your animal go to goddards
Robert Taylor
Poor insurance claim admin lets this vet down. I have no issue with the treatment my dog received but I do take issue with their administration and for this reason will not use them again. We had an emergency visit on 24th Dec with our French Bulldog and treatment was ok, however when I sent them the insurance paperwork to complete on 2nd Jan I received an automated reply saying it would be dealt with. I called on Saturday 6th to ask for update and was told it had been totally overlooked and not actioned. This in my opinion is unacceptable. Their systems / processes on admin are clearly weak and this should not happen. It is very straightforward. Why should I waste my time chasing? It was never going to get picked up unless I called. I pay up on the day and expect them to do their part with the claim. I am sure this wouldn't have happened if they were waiting for the insurance money. Please take note of this. I have logged this with them as a formal complaint as it cannot be dealt with at weekends.
Natasha Worthington
Look after people's pet very well and do there up most for pets.
Luke D
We took our rescue bulldog in to get registered. We'd only had her 4 days and she'd had a very difficult life. The vets primary concern was what insurance we had. We had all the papers from the previous owners and gave this to the vet who clearly did not read through them as she wanted to test her dry eyes which was in her paperwork. Because of this our dog was obviously stressed so the vet said she would take her out the back to test them. Unbeknownst to us they muzzled her and she collapsed and died. It was a horrific experience and could have been avoided had the vet had even a remote knowledge of brachycephalic breeds.
We now use, Daniel Doherty of MyVet 24/7. We haven't once been asked about insurance and he truly cares for the animals.
Tracy De Jonge
A lille expensive but do a good job
neville lobo
They are very helpful and give great advice and support