My parents had an issue with their chimney and their gas logs that required a quick repair. They called and a representative came out in a matter of hours, assessed the situation and assured my parents that they could repair what needed to be done and that it could be completed the following day. With temps dropping and with them unable to use their gas lines, this was of tremendous help. The pricing was fair, but the best part, by far, was the incredible customer service!! From the phone calls to the service calls (in the rain, on their roof, no less) was impeccable. They made my parents calm in a situation that was upsetting (no heat) and they were so pleasant, expedited the process and, true to their words, completed the repairs the following day. I would recommend them to everyone!!! Phenomenal company!! Thank you!!