This is an update to my recent review posted 3 weeks ago. After 7 phone calls and 2 trips to the Burlington Mall to locate my film reel, I finally got a call back from a Jody. Jody was very apologetic, empathetic to my experience, pleasant and willing to help resolve my problem. She offered to digitize my film reel and waive the $30.00 fee. She expedited the order and I received it within a week. Because Jody was pleasant to work with, fulfilled everything she promised and did a nice job digitizing my film reel, I gave a rating of 3 stars, but I give this rating with much trepidation. This resolution should have been made the first time I called and I should not have had to go through the hassle and frustration I had to go through. Therefore, I urge anyone who wants to digitize their film or videos to carefully check out all companies and if you use EverPresent, make sure you ask all the right questions and get everything in writing. Just use caution when using this company. Maybe ask for Jody! Do not use this company! I brought one 50 ft film reel to their satellite office at the Burlington Mall The representative there had no idea about the process, etc. Couldn't answer any of my questions and couldn't even find the forms to label my film and give me some kind of acknowledgement that I dropped the film off. This was a minor concern. The worst thing about this company is that they charge a whopping $30.00 fee just to process it on top of the cost to digitize the reel, whether you have one film or 0ne hundred. I wouldn't have been so upset, if I was informed about this $30.00 fee. Then I could have made an informed decision not to use this company since there are so many other competitive companies out there that do not charge a standard $30.00 fee. One company I researched charges $12.99 for a 50 ft reel. I already sent them about 40 reels. I found this one later and thought it would be easy enough to work with a local company. Not so! When I argued with them about not informing me as they should have and asked for a discount or waiver of the $30.00 fee, they agreed it was wrong and I had a right to be upset, but would not do anything to compensate for their error. They wouldn't even send the reel back to my home free of charge - they would charge me shipping and handling for their error! Do research and look for another company to digitize your films, videos etc. Don't use this company - they clearly are not for the customer and do not stand behind their company and services.

They did a good job transferring VHS-C tapes to DVD. They lose two stars for taking 21 days to process. They are also more pricey than others that do what they do. Found another service that was a little cheaper and (much to my surprise and delight) processed my order in 24 hours! Same amount of tapes as sent to Everpresent, yet did it in hours as opposed to weeks.