I've taken my 2 cats to this vet a few times now and every time there has been any sort of procedure to carry out, there have been problems - most recently, a blood test which has resulted in a gash on my cat's neck and they didn't even manage to get a blood sample. This means that I have a sick, very distressed cat and we have to go through the whole thing again. I won't be using these guys again. I don't think they know how to work with cats. Neither of my cats are aggressive or difficult - one of them is a rescue cat who came via a friend of mine and has been seen by other vets with no problems. Goddard keep telling me that my cats are 'very strong' and temperamental. These guys are meant to be experts and I would expect them to be able to do what's needed to work with 3.5kg cats whether they are 'very strong' or not!!