Reviews Feed
Simon Casey
I go here for all my computer needs. The guys there are helpful however this is not a normal retailer. Try to make sure you know what you want and you will save a lot of money
Aaron Osborn
Helpful staff.
Adrian Hunt
Austin have stood the test of time, always good value components and PC's.
Allan Clutterbuck
Prices are among the best around, I've had poor experience with these guys in the past but this time the service was prompt and drama free
Sam Daurua
Lots of variety, and helpful customer service
Duncan Forbes
Well stocked good prices
Wayne Smith
Good range good advice. Staff were nice
Peter Todd
Competitive pricing, still continues with it's bizarre process of paying at the counter then picking up the goods next door.
Craig Blackmore
Not bad
Rod West
Good cheap PC parts, always busy so allow some time to wait for staff
Dwight Kellow
Great price and products
Alex Ynema
Handy place if your after computer bits. Probably not as handy if your after shoes.
Andrew Fisher
Fast, efficient, no pressure
Taint Man
Problem fixed, very kind manager got a free upgrade! yay, People at the counter could be more friendly
John Powell
I eventually received my rebuilt old computer, one complaint there was no feed back at all from Justin the chap who did the servicing.
But to be fair it was an old machine and needed a lot of work works great now, have just put another computer in yesterday will see how he goes on this one, fingers crossed he said it will be ready tomorrow, service was good in relation to my second computer so far fingers crossed..
David Norris
Decently priced and usually quick service although today was told an item was ok to be accepted for return but I should be charged a restock fee. Online however their return policy clearly states 7 day no fee return if an item is resellable. Didn't feel valued as a customer and as someone who rarely returns. The adapter additionally didn't output colour to my TV hence the return and no seals were broken as the product seals were ziplock. Hopefully just a once off.
Joel Blackwell
I go to Austin every six months or so for components because the prices are solid. Love that fact. That said, I always have weird experiences with the staff. Last time I was there the guy had very little knowledge (some things he said were flat out wrong) and this time the guy I dealt with was like dealing with a robot. He seemed to want our interaction to be a fast as humanly possible.
Plus, there was a bio hazard bag on the counter. (the kind you use for medical samples at a place like Western Diagnostics) When I asked about it the guy said, “I don’t know why that’s there.” and then ignoring it, just left it on the counter Professionalism zero.
If you can do your own research and don’t care about human interaction, go Austin. Otherwise, look elsewhere.
Johari Lanng
They're what you would expect from a PC component store. No quibbles about their level of knowledge, stock levels or anything like that. In fact, it's quite good in that respect.
My only gripe, and probably one that will make me look elsewhere in the future is their warranty return process (or at least the part I experienced).
I returned a graphics card that I had bought 4 months earlier that had a broken fan. The policy is to return it to the distributor, who will test it, and either provide a new unit or repair the old one. This process can take 6 weeks! What are you supposed to do in the meantime? Buy another card?
Luckily I had another gfx card at home, but I wouldn't want to get caught out like that again.
Maybe this is an unfair expectation, and if I don't find another retailer with better policies I will amend this review.
Redmond
It got what you require
Nate Stokes
Used to be my go to store but I moved away from Perth and don't go there any more. They were really good though, and their after sales service was excellent.