Reviews Feed
Dwight Kellow
Great price and products
Alex Ynema
Handy place if your after computer bits. Probably not as handy if your after shoes.
Andrew Fisher
Fast, efficient, no pressure
Taint Man
Problem fixed, very kind manager got a free upgrade! yay, People at the counter could be more friendly
John Powell
I eventually received my rebuilt old computer, one complaint there was no feed back at all from Justin the chap who did the servicing.
But to be fair it was an old machine and needed a lot of work works great now, have just put another computer in yesterday will see how he goes on this one, fingers crossed he said it will be ready tomorrow, service was good in relation to my second computer so far fingers crossed..
David Norris
Decently priced and usually quick service although today was told an item was ok to be accepted for return but I should be charged a restock fee. Online however their return policy clearly states 7 day no fee return if an item is resellable. Didn't feel valued as a customer and as someone who rarely returns. The adapter additionally didn't output colour to my TV hence the return and no seals were broken as the product seals were ziplock. Hopefully just a once off.
Joel Blackwell
I go to Austin every six months or so for components because the prices are solid. Love that fact. That said, I always have weird experiences with the staff. Last time I was there the guy had very little knowledge (some things he said were flat out wrong) and this time the guy I dealt with was like dealing with a robot. He seemed to want our interaction to be a fast as humanly possible.
Plus, there was a bio hazard bag on the counter. (the kind you use for medical samples at a place like Western Diagnostics) When I asked about it the guy said, “I don’t know why that’s there.” and then ignoring it, just left it on the counter Professionalism zero.
If you can do your own research and don’t care about human interaction, go Austin. Otherwise, look elsewhere.
Johari Lanng
They're what you would expect from a PC component store. No quibbles about their level of knowledge, stock levels or anything like that. In fact, it's quite good in that respect.
My only gripe, and probably one that will make me look elsewhere in the future is their warranty return process (or at least the part I experienced).
I returned a graphics card that I had bought 4 months earlier that had a broken fan. The policy is to return it to the distributor, who will test it, and either provide a new unit or repair the old one. This process can take 6 weeks! What are you supposed to do in the meantime? Buy another card?
Luckily I had another gfx card at home, but I wouldn't want to get caught out like that again.
Maybe this is an unfair expectation, and if I don't find another retailer with better policies I will amend this review.
Redmond
It got what you require
Nate Stokes
Used to be my go to store but I moved away from Perth and don't go there any more. They were really good though, and their after sales service was excellent.
T H
Well stocked, but not very helpful
Myles C
Helpful reliable advice but you might have to wait a couple of customers to be served as well as waiting at the goods collection area after paying.
If you purchase online you can bypass the store and go straight to collection if you print out your purchase form.
Chisenga “Crisis Mr. Swagger” Katongo
They did not stock what I needed
Apostolos Tsirigotis
Good served bat expense
Nicola Crocker
Pricey
Boozy the Elf
Pluses - Good prices, and the technician is polite and helpful. Minus - The sales guys not so much. Out of stock of Windows USB version, so tell me on pick-up that they have DVD OEM, forget to refund the balance. The pick-up guy told me the issues, which I then had to go and see the staff about, who were a bit disinterested.
Sales less helpful on other occasions too.
Go there for the good prices, but if you're not too knowledgeable with computers (and would like some help) maybe go elsewhere.
Brett Kessner
Pricing is really good, as good as anywhere in Perth, but counter service is often poor and slow. If you know what you want and check availability online before going into the store, you will have a better experience.
PJ Gunasekera
Ok prices, MSY is generally cheaper. Customer service during busy periods ilis not good. 1 star for being one of the few shops open during the Christmas and New Year break.
Tim Young
Comparative prices with online retailers, but rude and often ignorant staff.
Davidka Ustanovs
Pricing is decent here & though efficient the staff could be a bit more engaging. Don't expect a reply off the email on the website though. It's better to call