Reviews Feed
Johan Storm
Small shop, but they try. Pricing is fairly firm.
CoD511 (Kent)
I've found them to have typical pricing or if you do your research, you can find better pricing generally. I've had some bad service from staff before, I'm not sure if this was out of lack of capability or another reason. Wasn't quick to work through the situation.
Treat it not as a typical store but more of a place where PC parts, peripherals and such can be ordered from a warehouse if you're already aware of what you want. That's basically what Austin Computers is, don't expect much help from the staff or a huge selection of computing items in-store. Go there with a product set in mind you want to buy, pay at the counter and then wait at the side warehouse usually whilst they fetch it for you.
Customer service is limited. I wouldn't recommend them if you're looking for knowledgeable staff who're able to help you get a new (custom) computer. For that, the only local store I've found with capable staff who know their trade are PLE, whom also offer more services.
Russel D
Good points they guy behind the counter is really nice, funny, happy the way a sales person should be.
As far as Press 1 for sales when I tried to phone them before coming down.. WTF ended up in Philippines.
What was meant to be a quick conversation to see if a computer was in stock, ended up in a tug of war with someone who had no idea what they were doing. I think Austin have just hired people in the Philippines to look at the same website that the public looks at and have no communication with the store or what goes on in it.
shailendre chutoorgoon
It takes longer to move a small item from their Bibra Lake to their Osborne Park store than it takes to ship the same item from Brisbane to Perth to my door.
I ordered two Ubiquiti UDM on the same day one from Austin and one from Computer alliance in qld, qld one came two days after.
After calling austin like everyday, the item was finally "available to pick up" 3 days later.
I even offered to go it pick it up from the Bibra Lake store, but no it cannot be done apparently.
Craig Forbes
Do not order online, their website said the pre built gaming pc i wanted was in stock in all of their Perth stores but no one had one...
Luke Brandon
Not super stoked. Had to buy ram from here as it was the only one left that I wanted. I called the store and asked to have it set aside which the guy on the phone did. Went into the store and asked to pick it up and the guy at the counter said that there was nothing ready. I said I was certain I called the correct store. Ended up having to pursue the issue myself and asked another worker who was doing stocktake about the order. He instantly found the part I needed and brought it out.
So a good ending but didnt appreciate the lack of care or respect from the sales desk.
Daniel Roscoe
Quick service, but unfortunately they knowingly tried to sell me a PCI WiFi card when PCI was abandoned for PCI-E years ago. They made us pay before everything was brought out, then told us a part was out of stock. They tried to give us store credit. Got a refund. Taking my business elsewhere to PLE, where the service is better.
Ben Iduno
Be careful with weekend orders. If you order parts for pick up on a weekend you will have to wait until the following week Their online processing is apparently handled by another company that doesn't work on weekends. Their website doesn't indicate this so if you try to pre-order before heading down there then your card will be charged but the parts won't be ready. Exceptionally frustrating to deal with.
Kerri Evangelista
Dusty.
Unorganized.
Customer service was awkward.
Great stock so just order online.
Lemming
Cheap, crappy service. Multiple times I've ordered things from these guys and their webpage has said it's in stock. Walk into the shop area and pay for it, then walk next door to the pickup area only to be told that they don't actually have it. Also dealt with them for work and had them take days if not weeks to respond to emails. Would not recommend
Sammish
Staff seem disinterested and rude, hate the pick up process but hey they had what i needed so i guess thats a thing eh?
Guy Spasic
Slow service
Yudi Artha
Long ques... staff not helpful
Bodie H
Fine, nothing special though.
Jaxius
Lazy staff. Always low on stock of high end equipment.
Tyson Elder
The prices are okay. The sales staff are on the ball. But, it's not what it used to be. You used to be able to barter a little, get a bargain (or feel like you're getting one). Now the sales staff can't do anything except sell you at shelf price. So meh. Whatever.
FrozoBaggins
I have been waiting 7 days and have been told it would have been done 2 days ago and I'm still waiting and they even told me it would be done on a Sunday. I am quiet annoyed with this at this current moment.
Kyu
The store was good, but the staff there basically said I can't even browse. I was wondering cause they had stairs and thought there were something upstairs, I asked and she asked back "why do you want to go upstairs?" I said I'm curious if there's anything worth looking, then she asked again the same question. She could just said only employees or personal items are up there. Glad didn't buy anything
Gavin Bramley
Receiving 30 plus emails in a day despite asking not to have unsolicited emails!!
Momin Ehsan
Not to be rude but I came to fix my PC but I was not happy It would of been better for me to buy new PC I'm sorry but Austin computers need someone intelligent not someone who knows how to put pc apart but can't use software good luck