Reviews Feed

User profile - Sammish.
Sammish
Staff seem disinterested and rude, hate the pick up process but hey they had what i needed so i guess thats a thing eh?
6 years ago
User profile - Guy Spasic.
Guy Spasic
Slow service
7 years ago
User profile - Yudi Artha.
Yudi Artha
Long ques... staff not helpful
7 years ago
User profile - Bodie H.
Bodie H
Fine, nothing special though.
8 years ago
User profile - Jaxius.
Jaxius
Lazy staff. Always low on stock of high end equipment.
8 years ago
User profile - Tyson Elder.
Tyson Elder
The prices are okay. The sales staff are on the ball. But, it's not what it used to be. You used to be able to barter a little, get a bargain (or feel like you're getting one). Now the sales staff can't do anything except sell you at shelf price. So meh. Whatever.
8 years ago
User profile - FrozoBaggins.
FrozoBaggins
I have been waiting 7 days and have been told it would have been done 2 days ago and I'm still waiting and they even told me it would be done on a Sunday. I am quiet annoyed with this at this current moment.
9 years ago
User profile - Gavin Bramley.
Gavin Bramley
Receiving 30 plus emails in a day despite asking not to have unsolicited emails!!
a year ago
User profile - Momin Ehsan.
Momin Ehsan
Not to be rude but I came to fix my PC but I was not happy It would of been better for me to buy new PC I'm sorry but Austin computers need someone intelligent not someone who knows how to put pc apart but can't use software good luck
a year ago
User profile - Spiros Gimas.
Spiros Gimas
Extremely disappointing with this company's process of confirming orders. Waited 4 weeks for a confirmation only to find out there is no stock available. Only received a call once I queried via email the status of my order. Double check before ordering anything.
a year ago
User profile - michael engler.
michael engler
Should be a 0 star rating Austin was me Goto Store for the last 10 years The motherboard sold to me had a bend pin in the CPU socket. Unfortunately I missed it when I installed the cpu After troubleshooting why the PC was not booting I found the pin Austin is now telling me this is not covered under warranty . 159$ down the drain thanks for shopping with you
a year ago
User profile - John Summerfield.
John Summerfield
Tell John H from me that this website is utter rubbish. Today I am looking at disk drives. They are hidden in at least three categories, I cannot choose form factor or capacity range. This is your worst website ever, and I have been an occasional customer since your first store in East Perth. Remember Gavin? Windows 2000 install?
a year ago
User profile - Nicholas Atherley.
Nicholas Atherley
Asks for too much personal data. Photocopies & stores drivers license for an $8 card reader. Make up your own mind about it.
a year ago
User profile - August Jarvis.
August Jarvis
"No returns once the box is open." That doesn't help me if the component is defective. Zero stars. Avoid if possible.
2 years ago
User profile - mitch logan.
mitch logan
No idea about what there talking about no customer service .
2 years ago
User profile - Amiira Namastii.
Amiira Namastii
Unfortunately very poor customer service When I went in to get my laptop fixed, there was only 1 staff in the shop on a Saturday, so there were a tonne of people queuing up. A woman at the front of the line was waiting to return some items for her husband. She’d flown down from Karratha and had a full schedule of appointments, one of which she was actively late for because of waiting in line. But the guy behind the counter kept serving other people first, making her wait longer and longer. While I was being served, I told him to serve her first because she’d been waiting for ages amd had other appointments, but he kept on refusing because it would “take too long and be too complicated”. She was so polite and patient, but when he served three other people (including me) before her, she lost patience and left. He never once tried to talk to her, maybe take her number to call her back, or arrange another time for her to come in. Simply ignored her and carried on serving everyone else. Honestly, if I’d been her I would’ve absolutely blown my stack. I understand that they were understaffed and he was trying to reduce wait times for other customers, but this was still very poor customer service skills.
2 years ago
User profile - Sof H.
Sof H
The guys was really rude and would not assist me further as they did not have what I was looking in store. It was pretty much I don't have it see ya
2 years ago
User profile - Toby Murday.
Toby Murday
I refuse to shop here any more due to their rude customer service and repeated breaches of consumer law. Have purchased multiple faulty items here which Austin try to refuse to refund or compensate for. They also never pick up the phone, leaving you on hold for literally hours. (They also don't switch off their phone lines after they close, so it's possible to be on hold for literally days) If you absolutely need to shop here, keep your receipt, film yourself opening and testing the product, and most importantly know your consumer rights!
3 years ago
User profile - MR Moose.
MR Moose
If you like delays & being messed around and ZERO customer care when they openly admit it was there mistake, then this is the place for you. Then you will be treated like some sort of criminal because you made and paid for your order online as a in store pick up. The worst purchasing experience I have ever EVER had! Steer clear of the Osborne Park Store. Avoid Avoid !!
3 years ago
User profile - Boyd.
Boyd
Left a motherboard with Austin computers in November. Have tried calling the service dept several times but the service agent is never there and nobody else can help. Really bad service
3 years ago
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