Melbourne - Ferntree Gully
4.3 rating out of 780 reviews
Andrew Clements
Brilliant place for camping gear.
Sam Young
Great service and solved my warranty issue quickly with no issues. Very happy
Dwayne Foster
Everything you need in the one spot for camping, great prices.
malcolm mildren
Store has everything you need for camping and helpful staff as well.
Matt MW
100% great service - had an issue with a tent we purchased (leaky seam on it's maiden voyage) - they handled everything with the manufacturer, kept me in the loop, and organised a replacement. Whilst they said they'd post it, I went in to the shop anyway as I needed some other things - the staff were incredible - nothing was too much trouble! (I had some random requests). Cheers Tentworld, I look forward to coming again soon!
Leandra Himmelmann
Great service and advice on products. Will definitely be back to get my camping equipment. Highly recommend
Padma Surendran
Good customer service.
Greg Rose
Good customer service. They always try to help you.
Jason Kendall
Always good service.
Ricky Su
Perfect place for all your camping needs, great staff and service too
Tracey Elliott
Busy place. Great for anything camping. Great staff.
Trev Key
Great service
Helen Perez
Fabulous service and product. Thank you
Sandi Brown
Did not make a purchase during latest visit, needed to return a broken chair purchased 18 months ago.
Customer service was very helpful in locating invoice as I no longer had it and got money back without any issues.
Would not hesitate to do business with this company
Sachin Singhi
Good collection, great advise provided by staff. Good price. One stop shop for all your camping needs. Must visit.
Cal P
Best local camping and supplies store. Small store often over filled with stock all over the floor/messy but generally, good.
Joanne Grossi
Great service. Easy shopping and not too long to wait. Fantastic range of products and prices are reasonable (much better than Anaconda prices!)
Mike Thomas
I had done the research, and they were on point even on a very busy Sunday afternoon, can't wait to use my new camping gear.
Mithila Wakista
I've bought all my major camping purchases from Tentworld. The advise and assistance given is second to none - especially for an inexperienced camper like myself. We had an issue over the weekend with our tent and after calling Tentworld they were incredibly helpful and offered an exchange. This was an issue as we were already at the campsite. However the manager Deon was incredibly kind to meet me (in his own time) half way between the store and our campsite so that I can collect the exchange on that day itself. After that experience I cannot speak highly of Deon and the staff at Tentworld.
Simon Bishop
I absolutely think that Dions product overviews (Video training sessions) are first class and have helped my family in their choice. Great team, great service and well respected by all!
Dan Greig
Loved this shop. I’ll never go to BCF again particularly thankful and impressed with customer service of Hannah- you’re a legend!
bernie blake
Had a great time, everything one needs for camping
Ian Atienza
Great place with heaps of camping and outdoor products. Very helpful staff members too!
A H
Great service and friendly staff - will definitely return!
Lee SC
Amazing place to shop from. The team is so friendly and ready to help with anything and will spend time with you to answer any questions until you’re happy. Big shout out to Terone who helped me with my fridge freezer and assisted with everything and made sure I was all good until the end!
Amazing service, great quality products and down to earth customer services! Will come back boys! 10/10
Kristy S
Love going to Tentworld to look at their fantastic range of products. Website is also good with fast shipping.
The best part about Tentworld is that the staff are knowledgeable on the products they sell unlike their competitors. Been their many times and we rarely leave there without buying anything.
Penny W
I always use this store for my camping needs because the staff are always friendly and super helpful
Adam Nguyen
Amazing customer service they were very friendly, quick and helpful, super great prices too! Couldn’t be happier with my products and service thanks heaps!
Scott Millar
I don't often spend the time to do reviews but I have to say how impressed I was with my interactions with Tentworld. I placed a back-order for an item but the supplier changed the supply date so no fault of theirs. I called to confirm and they were very friendly on the phone and advised if I could find it elsewhere call them and they would be happy to refund which is what I did (the supplied did a limited direct fathers day release). When I called again they were very friendly and helpful and the funds were back in Paypal within an hour. In a time when most suppliers point you to an online form and may or may not get back to you at some point its refreshing to pick up the phone, get knowledgeable, prompt and friendly service. I will definitely be back.
Matt Heale
Always great service and good advice.
Jane Strooband
Great place to shop staff are very attentive good range of products
Raelene
Great service
Sam Bull
I have been buying from tentworld for some time now, they are professional and have almost everything you would expect in a camping store.
Richard Whetton
Great friendly staff, good range of kit.
Wayne Murray
Good range and very helpful
Ellen Griffiths
I bought online so I'm not sure which store I dealt with. The market tent arrived very quickly at a very good price and was exactly what I was expecting. Service was brilliant - thank you
DCB
Exceptional service.
Sien WL
Helpful staff and great place to get camping gear. Have to compare with other place though as some things are pricier.
Joel Thomson
Fabulous shop, brilliant equipment and range, and great staff; highly knowledgable, super-helpful.
My experience:
I purchased a Darche Panorama, plus some odds and ends from Tentworld in Ferntree Gully, Victoria; specifically, from Lachlan, who works there and is a specialist with the Darche equipment.
The tent is a great product, but the manufacturer doesn't go to any great trouble to explain how you fit it to your roof. If you have bulk-standard roof bars, okay, but most people fitting a serious RTT, I assume, will have a quality tray (Frontrunner, Rhino, etc.) That being the case, additional fittings are often required, from the roof rack manufacturer, and some understanding of how to set it all up. In my case a set of brackets were required from Frontrunner, for my Slimline 2 model. These brackets elevate the RTT above the raised edge of the roof tray rim. This is not an obvious requirement, based on the tent installation manual; one would reasonably assume that the fitting provided would attach the base-rails of the RTT to the rack quite easily.
Without Lachlan's advice, I would've found out about the fitting issue too late in the day to get parts; and be without a usable RTT for our Australia Day break.
Separately, I called the same shop for advice on a 12V battery setup to charge a camping fridge and lights; again, great advice, this time from a separate representative. If you've explored 12V solutions, you'll know this is a minefield of information and potential mistakes (spend too much, buy the wrong things). It can get quite technical too.
Tentworld made it very straightforward; again, this is down to their personal experience, combined with a really broad understanding of the options and considerations.
Stores like this are a joy to go to, my advice; research all you like online, but go instore for the advice and to buy—support retailers like this one!
Shannon Taylor
Fantastic service in store and online.
I researched OzTent RV-RX series extensively and chose Tent World to purchase my tent as they were fair and reasonable on price.
Tent world has the RX5 and RV5 on display, where I attended the store to check it out in person. The staff in store were great answering all my questions. I decided on the RX5 and was aware that the tent was slightly cheaper online by another supplier yet Tent World matched this price straight away which was great service, Namely Jarrod C from their online team sales team. He arranged the price match for me and had the staff in store put the tent aside ready for me to collect it when I returned a week later.
After attending store to pick up the tent I also grabbed a few extra’s to go with it, these i were going to buy online elsewhere but Tent World service was great so I kept my business with them.
After first use of the Tent everything was good despite a small issue with the Fly. One eyelet pulled out of the fly on set up, and after sending this Info on to Tent World, they quickly arranged a warranty claim through OzTent (Jarrod C and Ashley J) once again great service and timely.
I returned to Tent world again to swap over the damaged fly and collect a new one which was easy and quickly arranged in store.
I will continue to shop here despite the fact they are 100kms from where I live, the drive is worthwhile for the great service and expert advice / product knowledge.
I think it’s also important to add that I work in the retail industry and customer service is something we take seriously, so when I experience good service myself I will point it out.
Great work Tent World Ferntree Gully!!
Husain Natalwala
I went to tentworld to find a part which I couldn’t get anywhere else. Received great and personalised service on email as well as in-store.
Helen Burns
Received exceptional service from staff who know their products. Nothing was too much trouble. We have just used our new Dometic Fridge and could not be happier we took Tentworld’s advice
Rob oberg
Great range and very helpful staff that know their products.
Fred Koch
Absolutely amazing store with the best staff possible. Each member is extremely knowledgeable and happy to help at all cost. You really cannot go wrong with this store. Highly recommend this store if you value good prices, amazing service and huge range of camping gear.
Stewart Power
Tentworld is now my primary source of serious camping goods. Great range, prices, staff and store. I don’t have to use the pegs I picked up today to know they’ll be on the money. $1.60 each - perfect!
My home-made awning will be unstoppable now. Complete with the poles from.... you guessed it!
Steve Green
Great range, great service, friendly staff
Davis Graham
AMAZING customer service! Went in the other day to get a few camping supplies and was served by a lovely worker named Tess. She helped me get exactly what I needed and more! She was very friendly, very knowledgeable and very professional. Will 100% be coming back for all my outdoor needs!
Jon Hawkins
Good service, great advice, willing to offer assistance and good prices, yeah I'm happy.
Jo Bass
Exceptional customer service and the urgency in which they attended to my requirement was truly outstanding and appreciated.
The staff were friendly and knowledgeable about the product range.
A very happy customer.
KK Ong
Good service by knowledgeable staff