Kate Edmund
7 years ago
The dealership is always great.. Especially Mike Brown who always takes good care of me.
Unfortunately, they failed to diagnose ($110) any issue with my car saying "everything checked out" despite the warning notice that appeared on my m ... Read More
The dealership is always great.. Especially Mike Brown who always takes good care of me.
Unfortunately, they failed to diagnose ($110) any issue with my car saying "everything checked out" despite the warning notice that appeared on my media screen and that the battery was 6 yrs old.
My car battery died as soon as I got it home. Without the battery, the car's locks do not work as its a pushbutton/fob system.
When I called the dealership at 5:15. I was told how to unlock it and it was clear it was the battery. I was told I had to get it back to the dealership and given a tow service they use - this would be at my expense.
They did offer shuttle service so I didn't have the expense of a cab.
I called AAA in the morning, they came to 15 min. Got the car started, did the diagnostic (free), replaced out my battery, redan the diagnostic (free) to make sure everything was optimal. The cost of battery was the same as the dealership quoted.
It's also important to note, this is the 2nd time I have gotten my car back from the dealership that the light gray rugs and seats have been solved by the people working on it.. I will have to pay now to have them steamed clean.