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5.0 rating out of 391 reviews
Mister Meow
Great experience. Fridge stopped cooling and called in around 9pm. They had an answering service that took my info and got a call promptly at 7am the next day for service. Techs came out around 1pm and was able to identify the issue and replace the part within 20 minutes. Note that I had my fridge re-built by these same folks 18 months prior for a pretty penny with 2 year warranty. Apparently the OEM replacement thermostats have been going bad, so no charge for replacement part and only the service charge.
These folks have all OEM subzero parts and they have them ready to go in their van. Thanks Joe S for getting me back in business. These guys are super fast and its clear they do this day in and day out for subzero appliances. They were wearing masks and very friendly.
Celeste DeBari
Excellent Customer Service from the phone call to Jo to Andreas at our door. Andreas was Polite Articulate in his workno small talk went right to work got the job done hands down! Your company is very lucky to have him on board! Would recommend them highly to anyone in needThank You♀️
Samir Patel
John came out on Saturday to fix my ice maker and fixed in time along with it he also fixed the fan and made sure it was in working order. He is very knowledgeable and personable and is pleasant to work with. Highly recommended, will use them again for any future repairs or service.
Enterdadragon
Excellent job! The tech Joe was very courteous and professional. He worked fast and got my sub-zero to working optimum condition again. It needed a new coil as the old one was worn and leaking so it wasn't cooling like it should. It wasn't going below 56 degrees. Now its good as new! I highly recommend!
Brooke Wolinsky
Danny was great!!! Solved everything same day!
Robert Damurjian
Very efficient our 23 year old Sub Zero refrigerator is like new. Thank you
P
Paul G.
I have a 1999 Sub Zero, came with the house, that performed really well right up to the time it didn't. Wouldn't stay cool enough to safely keep food....
Carolyn Morano
Joe was wonderful. He solved my problem of bad switch over the phone
He was kind enough to send ma a new switch,free of a charge.
.Service is at premium these days and they have this premium service.
Thank you
Bernadette Tritton
I had an issue with an existing sub zero during a kitchen remodel. John diagnosed and solved the problem over the phone! I highly recommend this company.
jayne digregorio
Customer Service was amazing! Called first thing in the morning and service came the same day before noon! Technician explained everything thoroughly & in terms that was easy to understand! Very professional & courteous!
Matt H
Joe is amazing. Promp and courteous service. Highly recommended.
Paul Vinges
Very professional