Hank was friendly, patient, fun, knowledgeable, and incredibly responsive every single time we interacted. It is plainly obvious that he takes pride in his work and that this motivates his every action. I think my husband and I ended up looking at about 15 homes in five months together, in touch with Hank weekly, and often daily. Hank never wearied of this. Hank took genuine interest in everything we discussed, traded ideas, and always followed up. After our offer was accepted, Hank continued to be an incredible resource with the inspection, loan issues, and scheduling numerous meetings with four or five folks who could help us achieve our desired remodeling goals. I also want to note, as a young lady first-time home buyer, not once did I detect even the slightest whisper of being tuned out or condescended to - speaking from experience, that kind of behavior is the norm in this kind of high-stakes situation (e.g.: homes, cars, and construction). I'm certain it would never occur to Hank to be anything other than a total pro and ally to the people he represents. As such, he helps me maintain an important standard in my daily life. Thanks Hank!