This was my first home purchase so I spoke with several realtors before I decided to choose Hank. He took the time to answer all my questions throughly (even if I asked the same one over and over) and he is very quick to respond. I don't recall it taking more than an hour or 45 min to get a response back, even if it was to just acknowledge my email, which I really appreciate. When he was unable to meet me at a home, he arranged to have his son take his place. (who also did a really good job, especially talking through pros and cons of a place) After we finished, Hank alwayed followed up with me directly to get my thoughts and to offer his advice. After we found a place a put an offer down, he was there for the inspection and answered questions from my family members about the process and the home. I'm often skeptical when I see a long list of praising reviews (which is why I talked to several realtors) but having worked with Hank, I can confidently say all the high praise is well deserved. When I move on to the next house, or have friends and family who are looking, Hank will be the person I will recommend.