Good day, My wife and I recently purchased two pergola kits and installed them (quite easily) in our backyard. As a building inspector I see these types of products regularly in the field and on plans. Typically, they are thin, poorly constructed, with a finish that would not stand up to the North American climate extremes (especially Canadian winters). However, the construction, build quality and shop finish is impressive to say the least. Much heavier than even I was expecting, fantastic welds and I'm not certain to what tolerance their machinists build to but each piece was perfect and identical. Additionally, we had to call on the customer service for a little guidance (as an inspector I know how things are supposed to LOOK, but I don't always know the best way to actually DO it ;) and we were again pleasantly surprised by the customer service we received. Karen and Alissa were prompt in answering my questions and we found them to be eager to assist, conscientious and knowledgeable. This company's product and customer service team is notable and stands out in my opinion. Thank you very much! Cheers, Derek