Andy Bass
This is a great pergola system that was easy enough to install. I ran into some challenges with the wood fitting the brackets, but that's more related to the wood itself. The one thing I was disappointed in was the quality of the included screws. Even with a brand new bit on my drill, many of them stripped, even with pilot holes, to the point where I had to buy other screws from the local hardware store.
Francois Robert
The Toja Grid system is a high quality product, easy to put together, with a variety of sizes and options to choose from. The only area requiring improvement is the quality and color of the screws provided with the kits. The screw heads get damaged easily and the black plastic caps to cover the screws often don't hold in place. A 5 rating will apply once better screws are provided.
Bryan Neves
Overall a great product. I feel this solution creates a simple build experience that is of high quality. The sail and brackets all are well built. I gave 4 stars only because I was provided with the exact quantity of screws and caps. It worked out but what if I dropped on in a crack or dropped some in the grass. Would be great to have a few extra for when a unfortunate event occurs.
Denis Gagné
Very good products and well made.
John Perri
I was dealing with 6 x 6 cedar material and the height of the posts 12'.
lifting the entire 'roof' (4 posts with 4 brackets) was a real pain. And dangerous. We managed to get it done but it was way more work that it needed to be. my recommendation would be that you manufacture a hinged corner bracket so it is easier to erect the 'roof'
Ryan Wallingford
High quality brackets and shade sails, screws were a bit finicky and tended to strip very easily and have issues going into my cedar planks. If you need additional screws the #12 x 1-1/2 inch stainless steel sheet metal screws (by Everbilt, with Pan Head Phillips, 585 632) from Home Depot work perfectly, they are stainless steel which is great for all weather types, the screw caps from Toja Grid fit them, and you can get a 20 pack for about $3.00.
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Enrique Garcia
The concept is very straight forward. It’s simple and effective. I do feel like it should be warned that if doing a 6x6 system, a lot more than 4 people are going to be needed to lift the top section over to slide the posts under it. We had a really hard time between 6 people. The reason for only 4 stars is one of the clips of the shades came broken out of the box. I ended up just tying a knot to avoid the return shipment and all that. Overall I would recommend. A lot cheaper than having a company come out and build a pergola. I was quoted $22k for a 12’x20’ by a local company, yikes.
Pat Stewart
Wonderful customer service. Great product! Buy good wooden posts. Had to shave mine...