In August 2023, I retained the Matkowsky Law Firm to assist my niece with her Post-Graduation Work Permit (PGWP) refusal, influenced by the positive reviews I found online. After a promising consultation with Sam, during which we clearly outlined our situation, the case was assigned to Yasim. Unfortunately, we never received the promised follow-up call after the case transfer, and most of our interactions were limited to emails.
After several exchanges, three months later, we were informed that they could not proceed with filing for a reconsideration of my niece’s PGWP—something we were firmly committed to pursuing. This was the primary reason we sought their services. We obtained the officer's notes explaining the refusal and subsequently acquired a necessary letter from her college to address the IRCC's concerns. However, both Sam and Yasim informed me during a telephone conversation that the letter from the college was insufficient, which I found disheartening and perplexing.
After paying a fee of $3,000 CAD, we were left uncertain about our next steps. We were advised that pursuing a Temporary Resident Visa (TRV) would only have a 50/50 chance of success, which led us to question the firm's competence and representation. I believe that more precise and transparent communication about their limitations during our initial consultation could have saved us valuable time, money, and energy.
Fortunately, I was referred to a different law office that expressed confidence in our case. They promptly filed for a reconsideration of my niece’s PGWP, using the same letter from the school, and sought to restore her status, leading to a positive outcome right from the start. The service and support we received from this new team were exceptional, ultimately resulting in my niece successfully obtaining her PGWP.
Overall, my experience with the Matkowsky Law Firm was disappointing. While others may have had positive outcomes, my case raises significant questions about their approach to case representation. Constructive feedback could greatly enhance their communication and client management processes moving forward. I wish this firm nothing but the best with its clients, but unfortunately, my experience was vastly different from the glowing online reviews.