Overall: We have used MyWorks for about 9 months. Initially, it checked all our "boxes" in a search for a software that would accurately and efficiently transfer website orders and inventory information from our website to our QuickBooks Desktop. As a growing business, we discovered we needed to change our initial settings to accommodate changes we were looking to implement...changes that rely more on MyWorks now that we have seen what it is capable of. There are a lot of options to customize and adapt to what our business needed, which is comforting to know that we aren't stuck to a system. We use this everyday of the work week. All departments (especially accounting) are extremely happy and impressed with the integration of MyWorks to our process. We are excited to continue growing with MyWorks. Huge "thanks" to the MyWorks Team!
Pros: We really love the ability to sync information based on the User Role and customize what and where that information goes into QB. As the manufacturer, this is critical since we sell to both individual Customers and have an extensive network of Dealers around the world. MyWorks has thorough documentation and videos that has answered 90% of our questions in total, but in those few cases we still had questions or a specific request, MyWorks has come through strong with help via chat and email. Initial integration was fairly straightforward (thanks to video demo!). In specific areas were looking for or had issues with, they were extremely responsive and respectful and had a solution within hours of reaching out directly. And if neccessary, they asked we run a test order and make sure the solution was working. Call it old school, but I prefer communicating with a human to resolve an issue. We really like that they explain the issue and solution to help us understand how the software works and our team has always learned something more because of it.
Cons: The only downside we have discovered after 9 months of use is how high our expectations have become when asking for support from other software companies. MyWorks has become the standard of support and for that we are extremely grateful!
Alternatives Considered: Synder
Reasons for Choosing MyWorks Sync: MyWorks has stories on their site about other companies having success using MyWorks. One of the companies was a gun shop in Canada. This meant a lot to us since we are manufacturer in the firearms industry.