Nick Bainer
3 years ago
This has been my go to shop since moving to the twin cities for routine maintenance and recalls on my 2014 ford escape. Overall I've had an very good experience with the staff at Midway Ford. The team is great at keeping you up to date w ... See More
This has been my go to shop since moving to the twin cities for routine maintenance and recalls on my 2014 ford escape. Overall I've had an very good experience with the staff at Midway Ford. The team is great at keeping you up to date with any additional problems that come up and do a great job at estimating service time. I've had other ford dealers in the Twin Cities try to sell me on expensive unnecessary maintenance packages, but at Midway Ford, they cited with my vehicles mileage and having routine maintenance up to date that theses "additional services" were not needed during my first visit to this shop.
For transparency, I do have to share that I experienced some issues without my last routine maintenance visit and as a result, I had my vehicle towed back to the shop. After sharing my concerns and frustrations with with the service manager, Jim, he took full responsibility, was sincere and apologized for the inconvenience. Additionally he went a step further and made the unfortunate situation right. I could give fewer stars for one less than stellar visit, but I believe it shows just as much if not more character, when a business is willing to do the right thing and take responsibility without the customer having to put up a fight. Because of this I will continue to have my service done at Midway Ford.