Grand Kia Reviews
Leslie Morales
Walked in with my whole family hoping to look for a car. Poorly service a guy gave us. Preferred to just point to SUV and just pointed out to them.
Brenda Nemick
Hidden fees. My daughter went to their website looking for a vehicle and found one she was interested in, that they had in stock, on the lot. She called them, asking them about the total cost, and drove to the dealership to test drive the vehicle. When she was given the final price on paper, it was almost $3500 above the price on their website and what she was originally told. She was told it was an "Express Delivery" or a "Convenience Fee", even though it was for a vehicle they had on their lot. Not a destination fee, or a conveyance fee, but basically a fee because it was the only model they had.
So, she went across the state border to another dealership and got the same model from another dealership that had one on the lot, and in stock. Guess what? No "Express Delivery" or "Convenience Fee" at that dealership.
And yes, she drove off that lot with her new vehicle.
Kyle Hopkins
I took my 2014 Kia in for a recall order. I got my car back in less than an hour. I was told I may get a flashing check engine light or solid check engine light due to the software update. If this happens to call immediately. I drove the car home...no issues.The next day...check engine light is on. I call, I explained the situation...less than 24 hours from them working on my car I have a solid non flashing check engine light on.
Here is where my real anger starts. They said I can bring the car in and for $170 they will diagnose the situation. Excuse me, the check engine light is on AFTER you have worked on it. It seems to me the LEAST you can do is have me come back for a free diagnostic. But they are firm about their $170 fee. I am livid and now I think they are running some scam.
I understand this can all be coincidental, but they are firm about their fee and firm about telling me they did nothing wrong. I feel like I am being scammed and taken advantage of. There are a lot of people who dread taking their cars in to get fixed because of issues just like this. We hope we find helpful people who have the customers best interest as a priority. Actions are ALWAYS are more truthful than words. Grand Kia on 104th ave. in Denver should be avoided in my opinion. Service for me is turning into a huge financial issue that they could care less about. I am not one to make statements without facts but I am beginning to feel scammed and at the very least, given terrible customer service when questioning the work they did on my car.
Murphy Kelsier
Salesman didn't know anything about the EV6. He needed to talk to multiple people for basic answers and I had to help him research features about the car. It may sound like I'm exaggerating, but I actually needed to point out to him where the sunroof was. As the customer, I shouldn't have to teach the salesman about a vehicle. I would recommend going to a different Kia dealership.
He also said it would take "8-10, but maybe up to 11 weeks" for the car to be delivered. That was one of the main selling points for me. I talked to other dealerships and they are saying 12-18 weeks. Even other people at his same dealership said they never estimate times less than 12 weeks. I feel lied to in order to get the sale. Not knowledgeable and lying to get the sale? I shouldn't be surprised and the fault ultimately falls on me for trusting them.
I'm sure there are more knowledgeable people there. But it speaks volumes about the dealership as a whole that they'd keep someone like this on payroll.
FABIOLA LOZADA HERNANDEZ
I just went to this place and no one attended me. An employee looked us up and down and just ignored us. I was interesting in a EV6. Very bad costumer services.
Ashley Gonzales
My Kia was stolen and I've been trying to get ahold of the finance office all week to talk about my GAP insurance I purchased through them. NO one has gotten back to me every time I call the guy who picks up is just rude!
april Alvarado Mascarenas
Had work done and was completely over charged, they lost parts to my car. They didn’t even do all the work they were paid to do. Very disappointed very dissatisfied. Called jim and he basically was annoyed that I even had the nerve to call. 12/09/2020
April Alvarado
Took my car after it was stolen to have it fixed paid almost $ 1,000 when my deductible was only $750 and didn’t even receive the correct repairs. They charged me for a complete kit to repair my stuff but didn’t change all the locks. They lost pieces to my car and expect another place to fix them. I called Jim the service manager and he sounded offended that I expected my car to be fixed correctly. Just feel like i I got ripped off even more. Very untrustworthy. 12/09/2021 very disappointed and dissatisfied
Boris Veits
Recently I came for a service to my kia.
I had check engine light on and a A/C doesn't cooled the air.
They check my engine and said that I need to replace the catalytic converter, replace the AC hose and refill the gas.
For total amount of almost 3$k.
I had no signs at all of faulty catalytic converter, and passed the emission test a weak before.
I took my car and paid only for the check services, they didn't give any paperwork of the things that they checked. Told that they computers don't work. Never get the papers on the mail.
Came the another honest garage, that told me that I don't need to replace the catalytic converter.
Looks like they tried to scam me, so disappointed..
Stay away from them.
Luke Mollnow
The sales person was demeaning to my wife, and felt increasing uneasy that they may not be trust worthy. I am appalled how the sales person talked down about teaching as a profession. Did not end up buying a car there but sat down intending too.
Matthew Valdez
Would not recommend Grand Kia, I bought my car at the end of February and almost 7 months later, we are still trying to get things sorted out because they like to drag their feet and we had issue after issue. We bought my fiancée's kia from Medved back in May and had no issues what so ever. Do yourself a favor and go to another dealer like Medved. I am now doing my services/maintenance through Medved and they are great, I wish I bought my car through Medved in the first place.
Soledad Gallegos
Be more transparent with warranty information! Better yet, don’t screw over your customer by selling non cancel label warranties!
razan baby
Parts people are not help at all
Tara Weir
I drove an hour to test drive a used Cadillac on their lot. Nicole Bender was my contact. Upon arrival I was given no additional info on the car or communication except the navigation system is cool and she just put gas in it. My test drive was ruined because the check engine light came on which we found out later was because she didn't close the gas cap properly. I was willing to overlook this everyone makes mistakes. I still really liked the car and probably would have bought it if I wasn't given a crazy quote on payments. On the website the estimated payment was $114 and she was trying to quote me $280 per month. With my accounting background I ran the numbers and they didn't add up. When confronted she would dodge or ignore direct questions. I thought I was done with her when I wouldn't accept the quote then I received an e mail from her stating they were having an inventory reduction sale. So I logically asked what additional discounted they would offer on the Cadillac, by this time the car has been on the lot over a month. She then told me there was no additional discount. Then why contact me yet another attempt to scam me. Then I started discussing her previous quote which was quickly met with the car sold. No attempt to offer another vehicle or any help at all. I called the sales manager who never responded. I was about to drive a car off the lot now I will never go back. Don't let them scam you.
Ameen Mahmood
Worst part specialist , too lazy to order a part , at the end he goes my computer is down , I looked there’s nothing like that .
flying Falcon
Horrible SERVICE experience! Very Rude and sorta slimy! Called 2 weeks ago. Advised of secondary repair coverage..the gentleman says not a problem, will just be an additional $100 deductible to be seen by dealership...I said no problem...well worth it to have certified Kia mechanic to look at. I get there today..2 weeks later..and I'm told they will HOLD the vehicle and not release until paid in full by myself, because they dont want to have to wait for payment from secondary, also tells me they cant charge as much through the secondary..that they only authorize set amounts on repairs. I told the gentleman that's not what I was told when making appt..and he says hes not the one who talked with me. Asked to speak to manager...he refused and threatened police if I didnt leave..What a joke...seems like a training issue needed
D Dunlap
DO NOT TAKE YOUR CAR TO GET IT REPAIRED AT GRAND KIA!!!!
Regret it, big mistake. We took our van in for a locking problem. When we went to pick it up it was a mess. Grease EVERYWHERE!! Greasy hand prints, footprints, grease on the driver seat, back passenger seat, on the carpeting in several places and on the door handles. We told them about it they took it back and wiped off the drivers seat and a couple of spots and brought it back to us with a free oil change card. I had to come home and wipe off all the hand prints, the upholstery, clean the carpets and the floor mats. Should you have to clean your car after you take it to what you thought was a reputable dealer?? I DON'T THINK SO! Don't they have covers to cover the inside with? Very frustrated, definitely disappointed and not recommending Grand KIA to anyone!! I wish I wouldn't have to even leave one star. At this point we don't even think they fixed all the problems we took it in for.
Cruz Boys
I dont like being mean but I called and asked a question about just getting a key made sorry wrong department but don't need to be hang up just because you don't like talking on the phone. Don't need to be a service writer if you can't give customer satisfaction.
Diana Felix
TERRIBLE!! My boyfriend and I currently lease a vehicle and our lease is up in 2 months, we have been looking at a Telluride for our next vehicle, my boyfriend went to the dealership and the first thing they told him was "we are strict on miles so if you even think about test driving it we are going to have to talk number or you have to put a deposit", how are you going to talk about numbers about something you know nothing about? Or even if you like how it drives? Rude and unprofessional!! Walked right out.
90 proof
I have taken my car to the service department on a couple of different occasions. My car seemed to be burning a little excessive oil being a mechanic myself, I thought I should get it checked. My car has no leaks or does not smoke so when I contacted the service department, they were quite rude with me treated me like I did not know what I was talking about this individual was Grant. I asked for a manager which was Jim Kern and he had me take the car in to be looked at. after reviewing the car he said we did a free Oil change for you, and would like to keep an eye on it can you bring it back after 1000 miles, after the 1000 I returned and he said to come back after another 1000 miles. another 1000 miles go by but now my dash lights are on ABS, low tire warning, electronic Stability control indicator light, all-wheel drive warning light, I return at the 1000 mile checkup ask if they can look in to the other problems it was showing, they said they would look at it, I received a call saying that some wires at been chewed up by a rodent and that would be the issue. I asked where the wires were eaten up at, he stated on the front driver side. I picked up my car and brought it home, Like I stated I’m also a Mechanic I have over 30 years of experience of working on cars though this is not a full-time profession for me. I looked on the front driver side where he stated the damage was I removed the driver side tire and followed the wiring from the caliper in to the engine compartment in which I only found one small areas next to the front inside of the driver side fender going to a data port they had some of the wire plastic chewed away but not chewed threw to break the contact he was stating. so I called back to the service department asking if they could tell me where this damage was, I would like to see it before I have a repair done on it, at this point Grant was very rude to me about it and said I’m not going to tell you where it is so you can fix it and my mechanics are busying making money. At this point I asked for a manager in which Jim Kern got on the phone and stated the damage is in the wiring harness if you know where that is we taped it up this really got me mad talking down to me like I had no knowledge. I could not believe the manager would act in this manner I asked him where in the wiring harness, I followed it from the wheel caliper to the motor compartment I should see some new tape then correct? and he could not say where. I stated that he was not very personal and was quite rude. He said we have the best customer service around, so say what you want, at this point I end the call and said thank you have a good day. I would not go back there or purchase another car from them just because of their customer service and the way they act like no one is knowledgeable about cars but them.