Grand Kia Reviews
Irene Mirelez
I called and spoke with Shane in the service department regarding a possible recall on my Kia Sorento that I purchased there. He was very rude. So rude that I chose to take my vehicle to Medved Kia. The service that I got there vs. the service Shane gave was like night and day. Shane needs better customer service skills.
tye seiger
These people along with Arapahoe kia lie. I paid for oil changes but becuase I have different car they will not transfer my oil changes I paid for to the new car. it should not matter what car I have . I paid for them.
Zachary Young
I called ahead and visited to check out a Kia Telluride. When I got there, the salesperson showed me the SUV then guaranteed me they would beat any other dealer's price. Once I showed them a cheaper offer, they told me "well we will only beat prices on any other vehicle".
My recommendation is to use any of the other local dealers where you're likely to find a better price and more honesty.
Tami Hoffman
Using their website I got the value of my car from KELLEY BLUE BOOK $4500..... I went in for a new car and their sales manager offered $1000 for my car no negotiations.... Was told they go according to "the book" they use but their website clearly states KELLEY BLUE BOOK and you are given a KBB trade in value directly from their website....
Don't waste your time....
Nick Hoffman
What a joke spent my entire day coming here for a deal they told me over the phone once I got here deals changed complete waste of my time do not recommend and seriously go elsewhere
Meg Hargett
Went in with my son with a significant down payment for a used truck. After negotiations we were told that since my son was a "first time buyer" that the bank wanted "more skin in the game" (more $) from him and the bank would be satisfied and approve the loan...my son agreed to put more cash down, the exact amount the finance manager mentioned then....no, no deal. We wasted several hours and they lied to us, I'm sure they thought my son wouldn't have more $ to give, but he did and then they couldn't hold up their end. Poor , poor, poor experience and deceitful tactics!
Michael Lif
We came to get a new vehicle to replace my wifes sportage that was totalled in an accident. We waited 45 minutes without getting acknowledged whatsoever, including waiting in their lobby with sales people and managers walking past over and over not even looking at us, let alone saying anything. Guess this insurance check goes to another dealership today.....Nobody can beat a Dealing Doug deal? Yeah they can, someone will probably try to sell us a car....
Lucero
The service department is horrible and they lie, I would like to give negative 5 stars. Be careful, I would not recommend this place
Danielle Mason
Absolutely awful experience. Brought my car by for a new headlamp and oil change, and walked out with a $500 bill and no explanation of why. I called asking for clarification and never received a call back from anyone in the service department. After waiting over 48 hours, I get an automated survey call asking me to review and "reach out directly if I have any questions." Worst experience at a dealership ever. I will not be returning to this dealership nor will I be purchasing another Kia if this is the service I can expect.
Edit for response: The only portion of that statement that is accurate is the free loaner car which was not requested, we merely requested help with the shuttle as offered on your online scheduling assistant. The discount was given because we brought in a mailer with a coupon. The only information given prior was a 30,000 mile tuneup and a headlamp with no explanation of what that entailed or the cost. I also called and left a message for the service rep THE DAY OF and was never "taken care of" until I posted a public review days later. We are now over a week after service. I look forward to the call because frankly I do not appreciate this attempt at redirection.
Z Dub
While the sales manager was looking at the trade in and pointing out damage, I told him that most of the damage he was pointing out was sold in that condition from their car lot. The manager then walked over to me, got in my face like he was going to hit or push me, raised his voice and said I called him crooked, when none of those words came out of my mouth. I felt threatened and attacked and told him to get his finger out of my face, because he was waiving his finger about an inch from my face and I feel like that manager probably takes advantage and probably bullies a lot of customers. I would avoid him and that dealership at all cost, the same car can be bought down the street at a better price In better condition.
James Fares Sr
They are fixing my kia after the tension pulley locked up and 2 belts need to be replaced and no one in colorado carry the part so i have to lose money that i could have earned driving for lyft because its going to take them 4 days to get the pulley tensioner assy.
Rachelle Johnson
My engine failed on me in the middle of an intersection from a total engine fail recall. Took the car to Kia in Northglenn Colorado to get it fixed. They estimated the repairs would Take around 8 months. I had a rental that I was paying taxes for the Kia had promised to take care of all costs to begin with. I hassled on my own time during work hours spoke to enterprise to stop charging me because I was getting late fees in my bank account. Finally after the run around Kia finally spoke to enterprise and settled the matter and I got my money back. I was trying to sell or trade my car in only to find out after being promised they would take care of financing I would have my dream car and drove it for 3 days only to find out I wasn’t approved for my loan so I had to bring the car back to get my old car that was fixed so I thought!!! When I got into my 2013 Kia Sorento the engine light was on for a 02 sensor repair and to top it off my car radio no longer works!!! My car was dirty they couldn’t even wash us as it had been with them for almost 4 months!! The radio was working fine before my car stalled and I told the Kia manager Tim that and he said he couldn’t do anything because for all he knows he couldn’t have been working!!! I will never purchase a Kia again and I will make sure I tell everyone I know not to purchase from Kia for having unreliable unsafe cars and horrible customer care service.
Carolyn Damsma
Bought a car from here and within 7 months the transmission went. Be aware
Juan Francisco Giusti
They will never ever contact you back, even when you insist. They aren't interested in selling parts.
Jeremy Richards
I have purchased 4 vehicles from this place and never had an issue with any of them until I bought my 2018 Optima and I took it in for a rattling noise coming from the dash and of course it has to be on a weekday and they do not provide a loaner vehicle of any type so I had to miss work in order to take it in and pick it up and come to find out nothing was done to it but it still makes the noise. what is the point of a warranty if you take it in for an issue and you pick it up with the same issue??? Very disappointed and will probably not purchase my next pickup there.
TheBaseballB
Avoid this dealership at all costs. When you have a customer who comes in to buy a $55,000 Kia Stinger GT2, you would think they would let you test drive the car. Not here. I brought a buddy in who is interested in a Kia Stinger GT2 and they told us the keys were locked up and they “don’t just let anyone test drive cars”. That’s too bad considering our next stop was Audi where we were treated like they cared about us and allowed us to test drive an S4. I’ve done a lot of research on this car and felt as though I was selling the car to my friend better than the actual sales rep. He was giving us a lot of false info regarding the performance and features of the car. When I told them about the deal we would be able to get at a Fort Collins dealership, they told us “they are lying to you and would probably give you a lower model car for that price”. I find that hard to believe considering we went up there and drove off the lot with the deal Grand Kia told us was “fake”. These people don’t appreciate their customers and I’m shocked they are able to sell any cars.
Tim Bottoms
There is a culture of deceit at this dealership. Avoid at all costs. They are horribly managed and the customer relationship will end the second you hand them your money and take the keys. About 48 hrs after leaving the lot, my check engine light came on. Car only had 30K miles. A week later, the slave cyclinder went out. $300 repair, had to get towed. 5 months later, aeration in the oil, quoted $2K to repair. Went back to the dealer to see if they could help me in any way and with a cigarette burning in hand, their general manager (his name escapes me) offered me $15K to buy my car back from me after selling it for $23K 6 months prior. Car buying is already a stressful experience...do your shopping here and that stress will surely continue after the sale. Don't trust this dealership or the manager here for a second. These guys have a 1.7 star rating on car gurus and even worse on dealer rater.
Jitendra Chudappa
I went this place with my family with lot of expectations to buy a car. What an experience! Customer experience started at the door and ended the door!!
They have kept an agent at their main door who don't even let customers in. He noted our contact details on piece of paper in his pocket though:)
Great way to determine potential customers Grand KIa !!
Yaquira Graniello
Grand Kia has excellent customer service. However, their service prices are astronomically overpriced!! I needed just an alternator fixed on my car and it cost me $962!! I am so disgusted that they stand behind those prices!! Pirates!!! I will never ever bring my car back there for services!
Kendra J
Never buy a car there again. Sold me a lemon